Research services

Tender description

The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey. The research agency will to undertake approximately 1 200 telephone surveys per month for a 12 month period each duration estimated at less than 10 minutes each, these will be conducted with members of the public who have recently contacted the police or have been approached by the police surveying their satisfaction with the way their contact with Police Scotland was handled.