Provision of services to the community

Tender description

NWSSP procurement services is issuing this PIN to engage with the market for sanctuary services. Swansea Bay University Health Board is seeking to commission a third sector organisation to deliver a mental health sanctuary Service for adults across the local authority areas of Swansea and Neath Port Talbot. The sanctuary service will need to provide non-clinical therapeutic support to people in mental health crisis in a calming and safe environment. It will be a non-accommodation based service, operating out of hours which will provide somewhere to turn to for people who are experiencing a social/emotional crisis, anxiety, panic attacks, depression and/or having suicidal thoughts. This will enable individuals to de-escalate and deal with the factors/issues affecting their crisis and identify coping strategies to increase their resilience by: — providing a service which supports the needs of those in, at the risk of, or at the point of a social/emotional crisis within the Swansea Bay Health Board area, — providing a service at a time outside of traditional service operating times, — reducing the demand and effect on other services, — act as a conduit to identify, broker, and signpost individuals to other help and support agencies as needed. The objectives of the sanctuary service is to: — provide an out of hours service for adults (17 years and 9 months) experiencing acute emotional or social distress/crisis and those who have a relationship with those in distress/crisis on the basis of need, — reduce the risk of harm to individuals and others, — support individuals and those who have relationships with those in crisis to de-escalate, — enable individuals to self-manage and find their own solutions to their own crisis in a non-judgemental, empathetic and respectful way, — work in a One Welsh Public Service Way with other services to liaise, sign post and broker support for individuals as needed, — reduce the need, where appropriate, for people to be referred into primary and secondary care services, — provide a quality, cost efficient and effective service, — provide opportunities to work with individuals to identify the presenting cause of the crisis and signpost to longer term support and advice services as necessary, — take into account, work alongside and where appropriate integrate with other services. The service will need to offer support from 18.00-3.00, 7 days per week for up to 6 individuals at any one time through the following: — providing a safe space for individuals to de-escalate and be supported in a relaxed environment either in a 1-1 setting or an informal group/social setting, — a facilitated communal area where individuals can relax, engage in activities, read a book etc. either on their own or in the company of others, — 1-1 support will be provided for a maximum of 2 hours. Sessions will focus on the presenting cause in order to help the individual find a way to recover/de-escalate from their immediate cause of crisis, — developing a short term recovery plan for the preceding hours/days/weeks. We would like to invite Third Sector providers to a pre-procurement market engagement event to: — understand the current market position, — identify any challenges or barriers, — understand how service needs can shaped and delivered by the sector.