IT services: consulting, software development, Internet and support

Tender description

The purpose of this prior information notice (PIN) is to inform the market operators of a Supplier Day which the NHS Business Services Authority (NHSBSA) is hosting between 2nd to the 4.12.2019. The Supplier Day is related to the procurement and contract for the provision of the NHS Electronic Staff Record (ESR) Services. The NHSBSA is a Special Health Authority. It provides a range of critical central services to NHS organisations, NHS contractors, NHS employees, patients and the public. The NHSBSA is responsible for processing 36 000 000 000 GBP of health and related expenditure across a diverse range of services. The NHS ESR solution is one of the workforce services provided by the NHSBSA and is an oracle based workforce management tool for the integrated HR, payroll, learning management and business intelligence. The solution currently services over 1 500 000 GBP employees in over 440 organisations and is accessible via a Liferay portal. ESR includes, but is not limited to, the provision of the following core services: — payroll, — Core HR (e.g. key personnel events; leave and absence; education, training and organisational structures; approvals, revalidations/fitness to practice), — recruitment, — integrated identity management, — occupational health, — finance, — learning management (including e-Learning), — manager and employee self service, — talent management/compliance management, — data warehouse, — management reporting — local and national, — inter employee authority data transfer service, — associated framework services (e.g. expenses solutions), — total reward statements, — interoperability with other services and options (including NHS Jobs and NHS Pensions). The ESR solution and related services are provided by the current provider under a managed service contract which, will run until August 2022. The NHSBSA wants to ensure the continuity of the ESR solution and related services. To do so, NHSBSA wishes to re-procure the provision of the ESR service on the basis that the provider under the new agreement will be expected to transition the existing ESR solution from the existing agreement, operate it and upgrade it. Additionally, under the new agreement the service provider will work with the NHSBSA ESR team to review whether the existing platform remains the solution of choice and/or identify alternatives with a view to implement within the new agreement. As well as the core services identified above, the provider under the new agreement will also be required to provide certain enhancements to the ESR solution, some of which will be identified in the re-procurement and others which the Provider will help the NHSBSA identify. The overarching objectives for these enhancements are set out below: — to ensure that the NHS has access to a robust and reliable HR and payroll solution and workforce management data beyond the expiry of the current ESR contract, — to adopt a fit for purpose commercial model ensuring sufficient flexibility to respond to on-going changes across the health and social care landscape as well as offering options for the solution at exit, — to enable provision of high quality workforce data with assurance on data integrity and management in the delivery of the emerging health and social care landscape, — to improve the experience for users such as employers and employees, and — to support DHSC providers, commissioners, regulators and Arm's length Bodies (ALBs) to deliver their assurance and efficiency responsibilities in a rapidly changing environment. Within the procurement process, potential bidders will be required to demonstrate the additional capability that they can offer.