User Researcher on Non Domestic -Renewable Heat Incentives Redesign

Tender description

Summary of the work To complete user research on participants on a renewable heat scheme across a range of business premises and levels of computer literacy. We require the UR to gather data on what their views are on current functionality and any additional functionality that will make for a better customer experience Specialist role User researcher Expected Contract Length Through to 31 March 2020 (4 ½ months) Latest start date Monday 18 November 2019 Maximum Day Rate Market rate applies Who Speclialist Work With The team at present consists of a delivery manager, senior development lead and support staff. What Specialists Work On To complete further user research on various participants on the non-domestic renewable heat scheme to understand and document requirements for a redesigned register. Participants will be a mix of old and new entrants to the scheme across a range of business premises including farms, factories ,SME's ,hotels and other identified participants. These will be from various part of the UK and will be a mix of assisted digital participants and people at varying levels of computer literacy including presenting results to senior leadership teams. Skills & Experience • Knowledge and understanding of renewable energy support schemes and relevant technologies • Well versed in GDS service design manual • Demonstrable experience of delivering similar high quality user research to government departments or agencies within the UK • Excellent stakeholder management • Skilled in agile working Work Location England Working Arrangments On site as required and when required off site at participants premises. To attend team meetings to update on progress Security Clearance SC No. of Specialists to Evaluate 4 Cultural Fit Criteria • Be a good team player • Share information and be open to suggestions • Offer advice to others if required • Flexible approach to work • Happy to seek and take direction Assessment Method • Reference • Interview • Scenario or test • Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Is there a current incumbent in place? No 2. Is SC clearance a firm requirement and if so is our researcher required to hold it at the time of application or will you sponsor? SC is a requirement and we require it to be held and Ofgem will validate 3. Will you consider people with extensive government experience but without SC clearance? No SC is a requirement 4. We have two researchers who would be a good fit for this piece, would you be happy for the work to be split between two people? No, we are looking for a single researcher 5. Where is the location of your office where the candidate will be based? 10 South Colonnade,Canary WharfLondon E14 4PU 6. Also, are there travel expenses paid for when they have to travel to customers? Yes, outside of London and at Ofgem rates 7. Can you confirm the IR35 status on this particular piece of work? This sits outside of IR35 8. Our researchers are an ideal fit for a project like this. However they don't specifically have experience in renewable markets/tech (as outlined in essential skills). Would you still consider an application such a this or would it be dismissed on the grounds of specific experience? We will prioritise this particular attribute at the evaluation stage as it is a key requirement. 9. For off-site work, will you paying travel expenses, or do you expect to pay an 'all-in' rate (where the Researcher will cover all their expenses)? We will not have an all-in rate;. Ofgem will pay travel expenses for outside of London travel and at Ofgem rates 10. Do you expect the role to be a full time requirement over the period, or do you see it at as an role that can be called on as and when required over that period? Full time 11. Can the Authority confirm if they are working with an incumbent supplier ? No 12. Is there a current incumbent and can you give any indication on expected day rate? No, not at present will depend on experience and market rate 13. Is there a current incumbent? No 14. Can you please confirm the IR35 status of this role? This sits outside of IR35 15. Can we get access to the user research and discovery work that has happened to date? This is confidential and will be supplied to shortlisted supplier. 16. Is there a current incumbent in place? No 17. Will you consider people with extensive government experience but without SC clearance? No SC is a requirement 18. Do you expect the role to be a full time requirement over the period, or do you see it at as an role that can be called on as and when required over that period? Full time