Repair and maintenance services

Tender description

This contract is for the annual service of Warden call equipment situated within Sheltered Housing complexes throughout Fife, followed by repairs on a call-out ‘as and when required’ basis, with 2 priority levels: Priority 1 — Emergency (require to inspect and make safe within 2 hours of call, and complete the repair within 24 hours of call); Priority 2 — Routine (require to complete inspection and repair within 28 days); Priority 3 — Annual service. The systems currently in use are Tynetec NT, Tynetec XT, Tynetec Advent and Shorrock S/A. In addition to the annual service and call-outs, the successful tenderer must be able to provide and install approved spare parts. This contract is for the annual service of Warden call equipment situated within Sheltered Housing complexes throughout Fife, followed by repairs on a call-out ‘as and when required’ basis, with 2 priority levels: Priority 1 — Emergency (require to inspect and make safe within 2 hours of call, and complete the repair within 24 hours of call); Priority 2 — Routine (require to complete inspection and repair within 28 days); Priority 3 — Annual service. The systems currently in use are Tynetec NT, Tynetec XT, Tynetec Advent and Shorrock S/A. In addition to the annual service and call-outs, the successful tenderer must be able to provide and install approved spare parts. The contract period will be 3 years, from 1.1.2020 to 31.12.2023 with the option of extending this contract for up to 2 periods of up to 12 months. Tenderers must note that the Council’s initial budget for this contract including extensions is a maximum of 250 000,00 GBP. Any tenders exceeding this figure will automatically be disqualified.