Financial consultancy, financial transaction processing and clearing-house services

Tender description

The purpose of this framework agreement is to provide electronic payment services and debt management solutions for PfH Members.The framework will enable PfH Members to offer their customers a range of payment options in relation to Rent, Council Tax, penalty charges, sundry debts and other sundries and associated payments. Payment networks will be located at convenient payment access points nationwide. The solutions will subsequently transfer these funds to the PfH Member efficiently and securely. In addition, the framework will offer PfH Members a technology solution to enable them to better manage their debt, based on intelligent analytics and profiling. The multiple network managed service organisations (Suppliers) are expected to capture and consolidate payments from clients/tenants through its supply chain of multiple established payment network providers and other payment solution providers, subsequently transferring consolidated funds and reconciled management information by electronic means to the PfH Member. In addition, it is a requirement that the organisations (Suppliers) can supply and facilitate the provision of plastic electronic payment cards incorporating a magnetic stripe/barcode, and paper letters/bills with a printed barcode for and on behalf of PfH Members to their clients/tenants. It is PfH's intention to award a place on Lot 1 to 3 suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and a robust procedure for the security and transfer of data. By definition, the single network solution organisation (Supplier) is expected to consolidate payments from clients/tenants and reconcile management information from only one network solution (e.g. either Post Office, PayPoint or similar network provider) from which the payments were made, subsequently transferring consolidated funds and reconciled management information to the PfH member.It is PfH's intention to award a place on Lot 2 to 3 suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and a robust procedure for the security and transfer of data. Lot 3 will enable PfH Members to access software and services in order to support their debt management strategies, improve the collection rate of payments and promote efficiency within the debt recovery departments of PfH Members. The solution will entail stakeholder engagement, the provision of a technological solution to better manage the approach to debt collection and associated advice and support services.It is PfH's intention to award a place on Lot 3 to three suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and the ability to supply a solution that will afford positive and tangible outcomes for PfH Members, in the proactive management of their debt collection processes.