Welfare services for the elderly

Tender description

Extra Care provides a safe and secure self-contained accommodation for vulnerable adults who require varying levels of care and support to enable them to live independently in a home environment. 13 have been delivering Extra Care schemes for 11 years. Orchid House is one of the ten Extra Care schemes we have developed and is based in Sowerby, Thirsk, YO7 1JP. The scheme consists of ninety units and is a mix of apartments and bungalows. We are commissioning the background support we require in this scheme, through this tender. This contract consists of 168 guaranteed hours per week and the contract length is 3 years. Background support includes the following activities: — responding to queries about rent, service charges and background charge, — assistance and support with housing benefit claims, — reporting repairs, — scheme and tours/inspections, — fire and safety plans and personal evacuation plans and fire simulations, — responsibility for the security of the building - checks of communal doors and monitoring of access by visitors and contractors, — respond to emergency calls (through internal assisstive technology equipment), — ad-hoc personal care and assistance.