North Norfolk CCG Referral Management Service (RMS)

Tender description

NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a Referral Management Service. The objectives of this service cover three areas of activity: referral management, supporting practices, and supporting CCGs. The aims of this service are to: • offer high quality referral service to all patients, regardless of ethnicity, language, gender, disability, sexual orientation, religious or personal circumstances, that allows patients to make an informed choice • support participating practices to deliver high quality Referral Management including general, cataracts and section b referrals • provide CCGs with timely and accurate information to assist the commissioning process • support practices in their referral decision making process and efforts to reduce referral variation through data that enables peer review, knowledge building and reflective practice • provide patients, referrers, and providers with clear communication within the agreed timeframes • support providers in meeting referral to treatment (RTT) targets by maintaining awareness of wait times and CCG decisions around wait times, and regular forwarding of referrals • support new or changes to service processes with referral management expertise at the request of CCGs. Population covered The population covered by the service is specific to the type of referrals processed. In summary: • General referrals will be for patients registered with the 19 North Norfolk and 8 South Norfolk practices referenced in the appendices. • Cataract referrals will be for patients registered with all practices within the North Norfolk and South Norfolk CCG areas. • POLCV Section B referrals will be for patients registered with all practices in the North Norfolk and South Norfolk CCG areas.