Stakeholder Survey

Tender description

We are aiming to conduct a comprehensive stakeholder survey in Q4 of FY18/19. All work, including reporting, must be completed by Friday 29 March. This tender also seeks options for potential additional targeted research, beyond and augmenting the main survey of stakeholder perceptions. Objectives: • To provide insight-rich, segmented, intelligence on stakeholders' perceptions of ORR's performance, capability and remit. That intelligence should look at ORR's different functions and departments, as well as at a whole-organisation level. • Provide information to support our business planning, strategic communications and relationship management. • The survey must provide information that allows us to track changes in perception over time - i.e. against previous surveys - whilst also allowing us to understand perceptions on key issues and how those may have impacted on overall standing. • Previous iterations have included both quantitative and qualitative elements; we expect to continue with this mix, but wish to examine how we might generate additional insight from the qualitative elements. • Given changes in the industry and government landscape, we are also seeking to review our stakeholder sample, in terms of segmentation and contacts. This contract should support that process. • Intelligence should be actionable - enabling us to provide feedback to stakeholders and colleagues, thus supporting more effective external engagement and prioritisation of business. This project should also deliver an 'external' perspective, in the reporting, from the successful bidder on opportunities and challenges faced by the organisation.