Industry specific software package

Tender description

Hampshire is in the top ten of the largest counties by land area, with a population of 1 320 000. Each year Hampshire is visited by 4 500 000 staying visitors and a further 52 000 000 day visitors. The County Council provides a mix of services to its residents and visitors including, archives and records service, 48 libraries and discovery centre's, over 80 countryside sites including; 5 major Country Parks, Outdoor Centres providing leisure activities, plus other visitor attractions. There has been a long standing requirement to have a unified membership, booking and electronic point of sales solution across the culture, communities and business services (CCBS) directorate within Hampshire County Council. Hampshire County Council are establishing a 4 (four) year framework, the call-off contracts under the framework will have a max term of 10 years (ten). The total max budget has been approved by Hampshire County Council is 5 000 000 GBP across the maximum call-off term allowing for all requirements, however there is no obligation on Hampshire County Council to utilise the framework or enter into any call-off contracts. The authority is appointing a single supplier framework for the specified work. The framework agreement awarded is for a software as a service (SaaS) solution, Hardware and supporting services for a membership, booking and EPOS solution with upgrades to include any application software, third party software and/or reporting tools required to operate the solution effectively. The framework agreement will include initial set up/implementation of the solution and ongoing support and maintenance services. The authority is seeking the provision of necessary system components required to deliver the proposed solution, including, but not limited to: — membership system, — bookings system, — EPOS system, — supporting software (stock and sales), — maintenance and support contract for up to 10 years. Training and implementation: assistance with the loading/migrating of existing records via text files e.g. csv or xml is required. HCC envisage that where possible the supplier will utilise, reuse, recycle or sell existing hardware which HCC own in order to reduce waste