WEB Content Review

Tender description

Why the Work is Being Done Following a select committee inquiry into the Tata Steel restructure, The Pensions Regulator (TPR) worked with the Financial Conduct Authority (FCA) and The Money and Pensions Service (MAPS) to commission Caroline Rookes to undertake an independent review of the way members were supported during the changes relating to the British Steel Pension scheme. Problem to Be Solved We are looking to improve how people find the most relevant information on making decisions when changes are proposed to their pension; we want to reduce any duplication or inconsistency published across four websites and make it easier for people to move between the websites where that is necessary. Recommendations are sought on how to improve the content and user experience related to the top ten tasks for each audience type: members; trustees and advisors. Who Are the Users The audience is broad: trustees of pension schemes needing to know how best to communicate with members about the change; financial advisors needing to support members in making decisions; and members needing to make decisions about the options available to them. Generally speaking, The Pensions Regulator supports trustees, The Money and Pensions Service supports members, the Financial Conduct Authority supports financial advisors and employers and the Pension Protection Fund (PPF) supports all audiences (in specific situations where the PPF need to be involved). Early Market Engagement None Work Already Done User journeys and stories have been created for the different audiences, along with an Alpha phase website. Existing Team The successful supplier will be working with an in-house digital team of content designers, user researchers and developers to guide their work. Current Phase Alpha Work Location No specific address is necessary - we are located in Brighton. The partners we are working with eg FCA are based in London. Working Arrangments We can be flexible and support remote working. It would be helpful for the supplier to attend demos of their findings in person. Security Clearance none Additional T&Cs We would add The Pensions Regulatir standard terms for travel and expenses. We will also add the Pensions Act Skills & Experience Experience of advising government on the design of online content (5%) Experience of applying the Government Service Standard to the development of online content and website design (5%) Expertise in search engine optimisation, information architecture, user-centred content design and user experience/interaction design (5%) Availability to meet our timescales of review in December 2019 (5%) Nice to Haves Experience of testing online services with end-users (4%) Evidence of working with multiple partners, with different style guides, to improve the consistency of the user experience (4%) Experience of working with subject matter experts within a regulated industry eg lawyers, policy professionals(2%) No. of Suppliers to Evaluate 3 Proposal Criteria Experience as described in a case study(10%) Approach and Methodology (15%) Presentation of Solution(15%) Cultural Fit Criteria Work as a team with our organisation and other suppliers (4%) Take responsibility for their work (4%) •Be comfortable standing up for their discipline (2%) Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £10,000 - £20,000