IT services: consulting, software development, Internet and support

Tender description

The contracting entity intends to procure a multi-provider framework agreement to provide IT services to support IT capability delivery. Successful applicants will work in a multi-vendor environment, on various enterprise frameworks, business applications and technical architectures in a secure, data sensitive environment. The envisaged services include: — design and delivery of new IT projects and technology transformations (potential examples may include IT components of national smart metering program, Cybersecurity or SAP upgrades), — development, maintenance and enhancement of existing IT applications, infrastructure and technologies, — business intelligence/data science and analytics, — digital transformation and support, — cyber security services, — architecture and subject matter expertise, — provision of lead vendor services in the delivery of a discrete transformation or scope of work, — provision of suitably qualified resources (onsite and offshore) in support of the above. It is proposed that the scope of Lot 1 will include: — proactive planning, resourcing, continuous improvement and performance management associated with service delivery, — provision of, but not limited to, the following project and product capabilities: —— project and product management, —— change management, —— test management and test execution, —— business analysis. — provision of subject matter expertise related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 90 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 2 will include: — provision of, but not limited to, the following Infrastructure capabilities: —— linux, windows and checkpoint, —— batch automation, —— backup monitoring and admin services, —— database administration, —— cloud management and support, —— additional related emerging technologies or methodologies, — provision of subject matter expertise related to the above capability areas, — provision of architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 17 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 3 will include: — provision of, but not limited to, the following digital workspace capabilities: —— virtual and physical end-user computing implementation and support services (OS, applications, hardware (not the provision of)) including, but not limited to, Citrix, Microsoft Office 365, collaboration, email, document management services. —— 1st, 2nd, and 3rd level support, —— end user adoption and training services, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of Architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 15 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 4 will include: — provision of, but not limited to, the following business application support capabilities: —— business application functional support (approx. 400 applications), —— applications/middleware installation and support, —— support for monitoring tools, —— licence management, —— database administration (relational and non-relational databases), —— off-site / out of hours monitoring service, —— on-call capability for technical support, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 13 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 5 will include: — provision of, but not limited to, the following application development and data analytics capabilities: —— application development and support, —— data science, —— analytics development and support, —— agile delivery, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 49 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 6 will include: — provision of, but not limited to, the following SAP competency capabilities: —— basis, —— SAP Security, —— SAP ERP/SAP S4Hana, —— SAP IS-U, —— SAP CRM, —— SAP BPC and BCS/Group Reporting, —— SAP PPM, —— SAP SRM, —— ABAP, —— SAP BW/BO/BW4Hana, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of Architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 18 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. It is proposed that the scope of Lot 7 will include: — provision of, but not limited to, the following Cybersecurity capabilities: —— threat and vulnerability management, —— network and email security, —— operating system security, —— application and software security, —— cloud security, —— identity and access management, —— OT and IoT Security, —— security engineering, —— incident response, —— security operation centre (SOC) Additional related emerging technologies or methodologies, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of Architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 3 800 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. ESB intends, through this procurement, to appoint a number of vendors to a panel (Lot 8) for the delivery of integration services for a range of project and product deliverables already set out in other lots. Successful applicants will be asked to manage the delivery of the required scope of work as lead vendor. It is proposed that the scope of Lot 8 will include: — provision of system integration expertise including, but not restricted to delivery of the following capabilities: —— project and digital product management, —— change management, —— test management and test execution, —— business analysis, —— application development, —— SAP competency, —— integration with ESB IT infrastructure, security and application architecture, —— additional related emerging technologies or methodologies. — provision of subject matter expertise related to the above capability areas, — provision of Architectural support related to the above capability areas. The current assumption is that the contract value for an initial 3 years will be for 7 000 indicative number of forecast days subject to budgetary and operational requirements and constraints. Note: please note that this forecast is indicative only and may be materially more or less depending on work volumes and IT priorities within ESB. Such services to be called off under the framework agreement as required and at the discretion of the contracting entity.