Systems support services

Tender description

The successful economic operator will be responsible for implementing the clients’ requirements, which are to maintain and support the SAP environment (within a cloud hosted environment), to ensure that the client(s) can meet their contractual obligations to take on the ‘carved out’ SAP data under a Transfer services agreement (TSA) in place with the organisation that EP UKI have acquired the power stations from, namely AES (Global) Ltd, a power generator operating mainly out of North America. A further scope, which includes EP UKI’s current SAP Hosting solution, is included for information at this stage; EP UKI MAY seek to consolidate these contracts in to one solution in 12-18 months time. It is important therefore that potential economic operators understand the full scope of requirements at this stage. Economic operators are required to confirm that they can deliver a service that confirms to the specification stated below: — Technologies/SAP integrations, — SAP S4 (FICO,SCM,PLM,ABAP,PI, HR, BW, BPC, Fiori), — Basis, Security, — BODS, — Business Apps, — Portal, — HPSM, — Prometheus, — SAP BW, — NiSoft, — Eclipse, — Concur, — Potential Future technologies/SAP integrations (12-18 months time – separate contract, — SAP ECC (EHP 7) — MM, FI, CO, IM, PS, QM, PM, TPM, PS, — Winshuttle – Scripter and Runner – 3 users, — Zoption (GLSU) – Financial Journals – 6 users, — Time coverage. At the ITT phase, pricing will be requested for the options below. Therefore, please ensure that these service options are available from your organisation: — 7 x 5, — 5 x 24 – Routine operational support, — 7 x 24 – On call for P1 and month end closure activities, — UK Office hours (08.00 a.m. to 05.00 p.m.), — supported languages: English.