Software package and information systems

Tender description

Anglian Water wishes to procure licences and maintenance for a Customer Experience Platform. The full scope of the tender can be found on our e-sourcing platform. Anglian Water is looking procure licences (and associated support) for a comprehensive Customer Experience Platform. This will provide Anglian Water with the ability to deliver a leading customer experience based upon the capabilities within the platform. There will be a number of systems that the platform must integrate to as part of the existing Anglian Water Information Services (IS) landscape, including an existing ERP system (SAP). As there is an existing Anglian Water IS Delivery Alliance in place (comprising Capgemini, Atos and Cognizant), we are not procuring a contract for an implementation partner. The successful bidder will be expected to work alongside our IS Delivery Alliance partners to implement and launch the new system.The Customer Experience platform will be an integrated collection of technologies, tools and capabilities for the purpose of delivering a wide variety of services and business processes across channels (web, mobile, telephony, mail, face-to-face, etc.) with a more rapid execution than possible with traditional approaches, to create a personalised relationship with customers.