Customer Relationship Programme
Details
- Supplier(s)
- Watermelon Research Ltd
- Value
- GBP 184,000
- Duration
- 3 years
- Topic
- Customer survey services
- Published
- 16 July 2019
- Source
- ContractsFinder
Tender description
Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term.
Timeline
- Completed: Award published16 July 2019Current notice
- Completed: Award date16 July 2019
- Completed: Contract expiry date15 July 2022
About the buyer
Futures Housing Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342310 · Customer survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@futures-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@futures-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@futures-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@futures-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@futures-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@futures-housing-group.gov |
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