Miscellaneous business and business-related services

Tender description

Tenders are invited for the supply of services in respect of remote revenues and benefits processing of work packages. The Council requires a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call-off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy revenues and benefits division of a unitary Local Authority. The service provider is required to provide the Council with an experienced and high quality service across a range of work packages within its revenues and benefits division. Where appropriate, all tasks will be done remotely via a secure link. There are 4 work packages as follows: — Work Package A: Housing and Council Tax Benefit (and Council Tax Support Scheme): processing, — Work Package B: Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made, — Work Package C: Housing and Council Tax Benefit (and Council Tax Support Scheme): pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims, — Work Package D: Council Tax: processing.