Expired contract

1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers

Details

Value
GBP 242,000
Duration
6 months
Topic
Research services
Published
4 July 2019

Tender description

The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support. Findings from this research are expected to be used in multiple areas across the department to design and deliver services.

Timeline

  1. Completed: Award date17 April 2019
  2. Completed: Award published4 July 2019
    Current notice
  3. Completed: Contract expiry date31 October 2019

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

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