1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers
Details
- Supplier(s)
- TNS UK Ltd (trading as TNS BMRB)
- Value
- GBP 242,000
- Duration
- 6 months
- Topic
- Research services
- Published
- 4 July 2019
- Source
- ContractsFinder
Tender description
The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support. Findings from this research are expected to be used in multiple areas across the department to design and deliver services.
Timeline
- Completed: Award date17 April 2019
- Completed: Award published4 July 2019Current notice
- Completed: Contract expiry date31 October 2019
About the buyer
HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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