Warehousing, Fulfilment & Returns for Electric Ireland

Tender description

Electric Ireland has a requirement for a warehousing and fulfilment partner to meet the needs of a customer fulfilment program. The program involves the delivery of a portfolio of smarter home devices (including submeter, gateway, heavy duty switch, sensors and plugs) to customers’ homes following product ordering on Electric Ireland’s online portal. Fulfilment will be on a next day delivery basis to Electric Ireland customers based in Ireland. The high level requirements from the appointed warehousing, fulfilment and returns partner will include (but not necessarily limited to) the following, • Goods inward checking and receipting, put-away and inventory management • Secure warehousing • Fulfilment to Electric Ireland partners and customers • Serialisation Management • Warranty Management • Provide visibility to Electric Ireland on orders, returns, inventory availability and movements • Product lifecycle management • Monitoring of key product lifecycle • Integrated order management • Manage Returns, Rework, Refurbishment and disposition requirements • Provide functional and other tests on products if required by Electric Ireland • Manage inventory planning and replenishment in conjunction with Electric Ireland and partners • Manage the reordering of product on behalf of Electric Ireland • Integration with Electric Ireland for transactions including order, replenishment, inventory availability, fulfilment, returns and delivery traceability activity • Inventory ownership and procurement on select products as required, on behalf of Electric Ireland until point of consumption / fulfilment to installation partner • Reporting visibility, KPIs and metrics on all activities carried out on behalf of Electric Ireland • Carrier and freight management