IT services: consulting, software development, Internet and support

Tender description

Tideway is seeking to adapt its Information Systems (IS) model to better align with its future business needs. This involves transitioning to a mixed sourcing model, leveraging cloud-based services wherever possible, whilst also taking on more responsibility for certain aspects of the service. Further information including the target service model is included in the PQP. Subsequently Tideway is seeking to appoint contractor(s) to deliver 2 key towers in the overall IS service model defined as Lots 1 and 2 respectively. Lot 1: SharePoint Online Development and Support; Lot 2: Managed Hosting Support including Backup as a Service. Tideway is seeking to appoint a contractor to provide experienced 2nd and 3rd line SharePoint support expertise to respond to and resolve any incidents raised within agreed SLAs. The services will include collating and translating business requirements into technical requirements and provide solutions which are in line with business expectations. The services will be ad-hoc in nature and include bug fixes of the Tideway SharePoint solution and enhancement requests. Typical enhancement requests may include, but not limited to: — changes to add functionality to the document workflow, — document conversion — create notification for failed document conversion jobs, — monitoring added for certain web jobs to alert when failing, — interface changes to map to 3rd party data structure changes, — enhance the search function within SharePoint. Tideway is seeking to appoint a contractor to provide an Infrastructure as a Service (IaaS) and Backup as a Service (BaaS) hosting cloud platform along with full 24/7 management of the IaaS/BaaS service; encompassing, design, build and support of the Tideway solution. To be delivered in line with Tideway’s service parameters and logically integrate/interface with Tideway’s operating model.