Awarded contract

Provision of ServiceNow Support

Details

Buyer: Central Bank of Ireland
Supplier(s): Logicalis Solutions Limited
Topic: Software-related services
Published: 21 June 2019
Source: ie:e_tenders

Tender description

IMTD use Service Now “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – Incident Management, Change Management, Request Fulfilment, Problem Management, Asset Management, CMDB and the ESS Portal has been activated. The tool is customised (30%) to allow for standard use (customer specific IT systems and Services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.

Timeline

Completed: Award published21 June 2019
Current notice

About the buyer

Central Bank of Ireland is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72260000 · Software-related services
72261000 · Software support services
72262000 · Software development services
72267100 · Maintenance of information technology software

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov
Commercial Director	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov
Procurement Manager	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov
Category Lead	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov
Senior Buyer	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov
Contracts Manager	+44 •••• ••••••	••••••••@central-bank-of-ireland.gov