Agile Delivery and CI of the departments strategic Identity and Access Management System

Tender description

Why the Work is Being Done To continue delivering DfE a strategic secure identity & access management service for all education users. Deliver a service that meets the Digital Service Standard. Provide a migration path from our legacy IDAMs arrangements. Problem to Be Solved Users in organisations like schools and training providers that have to (or need to) use DfE services have demonstrated that a fragmented Identity and Access Management solution for access to those systems creates a less than satisfactory experience and reduces the organisations ability to succesfully interact with with the department and its services. As such the strategic approach is to provide external users of DfE services with a single sign on solution that allows a user to retain a single set of credentials that hold a single set of access rules. Who Are the Users As a school employee, teacher or other DfE user, I want a single sign-on so that I can seamlessly access DfE services. I need to have a consistent and clear user experience so that my burden is reduced and I can spend less time on administration. As a Service Owner I want a simplier access journey for my users and confidence that inappropriate access requests are refused. Early Market Engagement N/A Work Already Done The service is in beta. Ther are currently 85,000 users on the service and it is now in a period of migrating/onboarding users from DfE services and continous improvement. Existing Team The existing team consists of a number of 3rd parties which have developed the product into public beta. Effective ways of (agile) working have already been developed and honed during the delivery. The new supplier will be expected to provide resources across Developer, Tech Lead, Content Design, Business Analysis, User research, DevOps roles according to the business need for the initiative. The team will be expected to work alongside a Delivery Manager and Product Owner (Civil Servants). Current Phase Beta Work Location Cheylesmore House, Quinton Road, Coventry. Working Arrangments This will be a 5 day week, Monday to Friday. A minimum of 4 days on-site each week for face-to-face working. Meetings will be face to face, via Skype or other VC facilities. Day to day delivery will be governed by standard agile delivery techniques. The Delivery Manager and Product Owner will be responsible for prioritising backlogs in refinement sessions. Security Clearance Personnel from the Service provider need to have both BPSS and an enhanced DBS check maintained for the life of the contract. Additional T&Cs All expenses must adhere to the DfE Travel and Subsistency Policy. No parking is available on site. Skills & Experience Experience of creating services built around: NodeJS, Ruby, OpenID Connect, SAML 2.0, Azure PaaS, Open Source Experience of succesfully delivering an identity & access management service Extensive knowledge of GDS approach to service delivery Experience of Agile software delivery Experience of delivering services in the Public Sector Experience of working in Multi-disciplinary teams Experience of building and testing an end to end digital service demonstrating a high level of quality Experience of DevOps engineering - particularly deploying builds,increments and releases through continuous integration and deployment pipelines Experience of scripting environment builds and changes Nice to Haves Qualification in NodeJS Experience of passing GDS assessments Experience of working in public sector in the UK No. of Suppliers to Evaluate 4 Proposal Criteria Demonstrate technical competence in the identified technologies and agile practices, including representative CVs of key roles How you will balance being responsive & flexible to changing work demands (in terms of skills and capacity) as it progresses with the benefits of a stable and consistent team Experience and methodology in your approach to agile ways of working Demonstrable experience of working alongside clients in co-located, integrated teams Demonstrate approach to knowledge and skills transfer Demonstrate understanding/ability to deliver digital products/services to government Digital Service Standards Demonstrate understanding of the challenges of implementing user centred design in a government agile environment How you will identify and keep the organisation informed of risks, dependencies, issues and other considerations relevant to planning How you will optimise costs for the DfE and deliver value for money through the development and the lifetime of the service (total cost of ownership of the service) Demonstrate experience of delivering an identity & access management solution through a development lifecycle in a large organisation Cultural Fit Criteria Work as a team within our organisation and other suppliers: Be transparent and collaborative when making decisions and problem solving Evidence of a willingness to take ownership of problems and use initative to ensure a successful outcome Have a no-blame culture and encourage people to learn from their mistakes Evidence of working with organisations and stakeholders with differing levels of technical expertise Build capabilty - encourage learning, share knowledge, address capability gaps, act on feedback Transition process - there will be a period of shadowing for the successful suppliers team to work alongside the existing team to allow for a robust knowledge transfer Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range the budget could range up to a maximum of £1.8m per year consisting of multiple sows, but that scope could expand or contract. dfe does not commit to any minimum spend at this point. a pricing template will be given at the proposal stage to those suppliers we shortlist.