Level 3 Support, Maintenance and Service Management to the Flood Guidance Statement IT application

Tender description

Why the Work is Being Done The Met Office is looking for a supplier to provide a Lv3 Support, Maintenance and Service Management to the Flood Guidance Statement IT application. The winning bidder will work with Cloud Hosts and Lv1 and Lv2 Support providers to maintain a critical system. The supplier must also be able to deliver a series of application improvements via development sprints on a call off basis. Problem to Be Solved There are no specific problems to be solved. The winning bidder must be able to deliver application improvements, new features, code-updates required to fix or develop the application. The winning bidder must be able to identify and fix system bugs, glitches in priority situations. Who Are the Users As FFC Hydrometeorologist I need to use the FGS application to create and distribute Flood Guidance Statements. As FFC Operations Senior Team Leader, I need to ensure the FGS application is robust, operational, compliant and fit to deliver day-to-day operations. As an FFC Operations Officer I must administer customer and user accounts. As a Category 1 & 2 Responder (customer) I need to receive the FGS via my chosen distribution channel to make key operational decisions AND be able to access the customer portal and update my preferences and distribution information. Early Market Engagement Work Already Done The application is built and has been operational since January 2017. The winning bidder will support and enhance an existing service Existing Team The operational system is owned and maintained by the FFC Operations Senior Team Leader on a routine basis and supported by the FFC Operations Officer. System development is planned and overseen by the Category 1 and 2 Responder Theme Lead who works closely with the Operations Senior Team Leader supporting operations and leasing with Cloud Hosts, Level 1, 2 and 3 support through fault resolution. During any development phases, the FFC will appoint a Project Manager and Senior User. Current Phase Live Work Location Flood Forecasting Centre, Met Office, Exeter, UK Working Arrangments The working arrangements will vary depending on the situation. Business as Usual: Monthly telephone or video-conference reviews. Annual face-to-face visits at Met Office or suppliers offices, including at contract start-up. During system fixes: Email, phone, video-conference discussions as required though to resolution (minimum daily). During development phases: Email, phone, video-conference conversation as required (minimum daily), face to face at suppliers office as required (minimum weekly and at start-up and close-down). Security Clearance Suppliers who already hold SC Level security clearance would be preferable but not mandatory, as this can be arranged by the Met Office. Additional T&Cs Skills & Experience Demonstrate experience of JAVA development. Demonstrate experience of Redux (React 15.6) Demonstrate experience of implementing full code updates to existing systems to maintain resilience in an evolving IT world. Demonstrate experience of SQL / Postgres. Demonstrate experience of Ruby on Rails development. Demonstrate ability to work to GDS standards. Demonstrate experience of data security working to GDPD standards. Demonstrate experience of working with HTML. Demonstrate ability to triage and deliver emergency fixes to IT applications with short target response and resolution times (office hours only). Demonstrate ability to provide support and maintenance of applications with other parties as part of a a collaborative support model. Demonstrate ability to provide a dedicated Service Support Manager for general system enquiries. Demonstrate ability to provide routine updates to the client through emergency and other fixes. Demonstrate comprehensive testing experience including unit testing and working with the client to derive full regressions tests. Demonstrate experience of Automated Testing e.g. Selenium Demonstrate experience of Understanding outputs from IT Health Checks and how to resolve vulnerabilities identified Demonstrate ability to put a development team together (approximately 2 engineers, 1 test engineer and 1 product owner) for a development phase with 2 months notice. Demonstrate experience of provision of a Developer or Business Analyst : (Reference level : SFIA 3 or 4) Demonstrate experience of provision of a Senior / Lead Developer: (Reference level : SFIA 5) Demonstrate experience of provision of a Product Owner or Scrum Management to provide day to day management of development phases. Demonstrate experience of Knowledge transfer (including maintenance of a run-book or similar containing essential system information) during and at the completion of contract. Nice to Haves Demonstrate experience of designing and building embelishments and/or new features for existing applications. Demonstrate experience of identifiying and rectifying coding inefficiencies in existing applications. Demonstrate experience of working with APIs and Open data to GDS standards. Demonstrat experience of working with third party SMS service providers. Demonstrate ability to call on design resource for customer facing applications or reports (e.g. pdfs). Ability to flex developer, test and product owner/scrum master resources, manage changes so that disruption to quality and speed of service delivery is minimised. Demonstrable project management skills in Agile, Kanban and scrum, so that team can deliver work in a planned and organised manner and align with wider Met Office project delivery approaches. Demonstrate ability to undertake user research where necessary. No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology Working patterns and arrangements Preferred communication routes Outline support model Approach to development phases. Development team composition Skills and experience of core team Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Share knowledge and experience with other team members Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range