Company website including booking and payment system

Tender description

Why the Work is Being Done To develop a simple one-stop shop online. The objective is to allow customers to go online to book and purchase our commercial services or request a quotation for quoted services. Customers will go to one place online to purchase our commercial services and have a seamless booking and purchase experience. They will receive immediate confirmation of any appointments and payments made and easily be able to update and change their bookings. Problem to Be Solved Though the current website supported the growth of the business it is limited in its functionality as is to closely linked to restrictive Council systems (Firmsteps/SAP/My Account etc). This leads to a slow customer journey. Not all services are fully automated as yet and the diary and calendar is not fully integrated across all services. Payment systems are restrictive as is customer feedback. Who Are the Users Customers will go to one place online to purchase our commercial services and have a seamless booking and purchase experience. They will receive immediate confirmation of any appointments and payments made and easily be able to update and change their bookings. Early Market Engagement Current website https://walthamforestservicestore.co.uk/ Work Already Done Key system functionality 1) Simple booking system – book slots, little or no intelligence required in calendar, customer to manage changes (time limited) 2) Simple trusted payment system 3) Customer feedback captured - to enable insight driven improvements 4) Easy to extend and modify services – to enable piloting and quick response to market demand 5) Customer option to create account or gust log in at final stage 6) Good access to data for regular reporting and management 7) Full back office access Existing Team Internal digital team Current Phase Live Work Location N/A Working Arrangments Outcome based Security Clearance Additional T&Cs Skills & Experience Building websites Customer journey mapping Booking & Payment system integration Data and marketing Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Estimated time frame Vlaue for money How approach meets criteria of organisation Cultural Fit Criteria Be transparent and collaborative No blame culture Share knowledge Work with clients with low technical expertise Payment Approach Fixed price Assessment Method Written proposal Work history Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range