Transformation Service Delivery Capability

Tender description

Why the Work is Being Done We are looking for Service Delivery Capability to work alongside our in-house digital teams and other capability suppliers, working with us to build digital services, as part of department's digital transformation of services, in line with government service standards. Problem to Be Solved Digital requires capabilities which are able to deliver outcomes based on user needs and government service standards and capable of supporting a range of projects from inception through to live.  This approach will provide supportive continuity through the lifecycle of projects. We anticipate 5-8 projects at any time. Who Are the Users - Teachers - Parents - Students - School administrators - People that deliver children’s services - Our own staff For example: I need to train to be a teacher so that I can be employed as a qualified teacher I need to find out information on teaching options as part of my career As a school leader I need to know about funding opportunities so that my school can apply for relevant grants As a parent I need to know how to apply for financial support for my child Early Market Engagement Work Already Done Existing Team You will work with internal DfE staff from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. You may collaborate or work with other suppliers who are providing capabilities as part of a team. Current Phase Not applicable Work Location For any given SoW the work is likely to be based in London, Coventry or Manchester, some research activity may be required UK wide. Travel may be required to DfE offices in these locations. The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry. Working Arrangments The existing DfE digital team comprises lead roles in product & service management and agile delivery, as well as stakeholders from our finance, HR and legal services teams. To improve DfE internal capability, build and support the applications/services, knowledge transfer back into DfE will be a requirement. We anticipate a maximum of 5-8 concurrent engagements at any one time. A Statement of Work will be completed to outline the outcomes and deliverables expected for each engagement Security Clearance DfE requires all supplier staff to have baseline personnel security standard clearance (BPSS). There may be a requirement for some of the work to require security clearance checks. This will be detailed in the statement of work. Additional T&Cs Standard Framework and Call Off Terms and Conditions. Expenses must be pre-agreed and comply with CCS Travel and Subsistence Policy. Any expenses shall be submitted in line with DfE standard T&S policy. Primary work location stated in SoW will not attract expenses. Contract and Vendor Management will form a key part of governance and suppliers will be expected to co-operate in a manner that fosters healthy working relationships and quality delivery. Suppliers must provide sufficient guarantees to meet the requirements of GDPR in line with Procurement Policy Note 03/17 Changes to Data Protection Legislation & General Data Protection Regulation Skills & Experience Provide high-level directional Business Analysis across the digital portfolio High-level working knowledge and understanding of agile methodology, through Delivery Management. Evidence of recommendations for the creation of new and existing digital services Manage the full product lifecycles inc business analysis, user research, design, delivery and the continuous improvement of one or more transactional services or platforms Develop and deliver communications plans for services/products which engages users across many channels Proven experience of working closely with other team members on rapid prototyping and delivering at pace Experience taking products and services successfully through different phases of the delivery lifecycle and assessment process Nice to Haves Provide insight, structure, guidance and support to digital delivery programmes Advocate for the importance of agile, iterative and user-centred methods as set out in the Government Service Manual Proven experience prioritising user needs (using qualitative and quantitative data) with the team and incorporating user needs No. of Suppliers to Evaluate 3 Proposal Criteria Delivery of digital services/products using Business Analysis Delivery of digital services/products using Agile methodologies Demonstrate understanding/ability to deliver digital products/services to government Digital Service standards How you plan to transfer knowledge to permanent staff within DfE Scalability, flexibility, deployment, skills and strengths of accessible capabilities How value for money will be achieved for the duration of the contract Case studies and references Presentation supporting proposal criteria We will follow up on all references given during evaluation so contact information must be clear Cultural Fit Criteria Establish a strong analysis based culture Reinforce a culture of service and continuous improvement in all teams Experience of working with an organisation at the beginning of an agile culture change Experience of working with multi-vendor teams across multiple projects Experience of collaboration with multiple organisational stakeholders with the aim to achieve a single objective. Experience of transferring knowledge to permanent staff within client organisation Understands how to be part of a multidisciplinary, agile service team Able to explain technical things to non-technical people, and non-technical things to technical people Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range a pipeline of activity is foreseen over the next 24 months, with an indicative budget against the requirements for this capability being £1.5m, but that scope could expand or contract. each sow will give a cost to enable tracking. budget approval is subject to cabinet office spending controls, service assessments and dfe governance. dfe does not commit to any minimum or maximum spend at this point.