Guidance services

Tender description

Birmingham City Council are seeking for tenderers to provide citizens, friends and family who require information, advice and guidance. To assist citizens and their carers to engage with expertise and support at the earliest opportunity which will help them maintain their independence for the longest time possible. This will be across 4 different lots each providing services for a particular set of life-changing health conditions. Lot 1: Visual Loss and Impairment; Lot 2: Hearing Loss and Impairment; Lot 3: Neurological Conditions and Associated Disabilities; Lot 4: Physical Conditions and Associated Disabilities. The contract will be for a duration of 3 years with the option to extend for a further 12 months subject to performance and funding availability. — self-help factsheets, leaflets and relevant literature, — website and social media based information and advice, — e-mail and phone enquiries, — face to face enquiries and interviews, including in community venues and at home (where appropriate), — applications for support, including benefits, welfare, disability related, — training and capacity building, including courses concerning safety at home and in the community, as well as wellbeing and healthy living sessions, — referrals and signposting to specialist services, community networks and activities, — peer to peer networking and mentoring opportunities. — self-help factsheets, leaflets and relevant literature, — website and social media based information and advice, — e-mail and phone enquiries, — face to face enquiries and interviews, including in community venues and at home (where appropriate), — applications for support, including benefits, welfare, disability related, — training and capacity building, including courses concerning safety at home and in the community, as well as wellbeing and healthy living sessions, — referrals and signposting to specialist services, community networks and activities, — peer to peer networking and mentoring opportunities. — self-help factsheets, leaflets and relevant literature, — website and social media based information and advice, — e-mail and phone enquiries, — face to face enquiries and interviews, including in community venues and at home (where appropriate), — applications for support, including benefits, welfare, disability related, — training and capacity building, including courses concerning safety at home and in the community, as well as wellbeing and healthy living sessions, — referrals and signposting to specialist services, community networks and activities, — peer to peer networking and mentoring opportunities. — self-help factsheets, leaflets and relevant literature, — website and social media based information and advice, — e-mail and phone enquiries, — face to face enquiries and interviews, including in community venues and at home (where appropriate), — applications for support, including benefits, welfare, disability related, — training and capacity building, including courses concerning safety at home and in the community, as well as wellbeing and healthy living sessions, — referrals and signposting to specialist services, community networks and activities, — peer to peer networking and mentoring opportunities.