WP3498 - Customer Relationship Management System
Details
- Topic
- Networking, Internet and intranet software package
- Published
- 23 May 2019
- Submission
- 23 June 2019
- Source
- ContractsFinder
Tender description
The Council wishes to procure a system from a Provider with the expertise to deliver a Customer Relationship Management System (CRM) in order to support its performance management, planning and monitoring functions. The CRM will be designed to capture data from new and existing participants accessing services under the BCI from all stages of the participant journey from referral and initial contact to their destination exit. The Impact Project is a Black Country (BCI) Programme that addresses the barriers faced by individuals aged 16-29 years who are not in employment, education or training (NEET), including young people at risk of social exclusion and young people from marginalised communities (referred to as 'participants'). The Impact Project aims to support those individuals to secure positive outcomes including employment, traineeships, apprenticeships, training and further education.
Timeline
- Completed: Tender published23 May 2019Current notice
- Completed: Submission date23 June 2019
About the buyer
Walsall Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48200000 · Networking, Internet and intranet software package
- 72000000 · IT services: consulting, software development, Internet and support
- 72500000 · Computer-related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@walsall-metropolitan-borough-council.gov |
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