IT services: consulting, software development, Internet and support

Tender description

Electricity supply board seek to procure an off-the-shelf SaaS workforce management software system to facilitate management of all field based activities undertaken by home services, a division within Electric Ireland. The system must be vendor hosted and provide secure access for both contract companies and Electric Ireland users. It must be mobile (smart-device) enabled to support the current mobile platforms and provide a high degree of self-drive capability. It will be critical that the proposed solution has a full suite of dynamic reporting capabilities and the ability to integrate into our existing online shop via API. ESB is inviting expressions of interest from applicants to provide a SaaS workforce management system (product license and maintenance) and implementation services to ESB. The successful provider will already have delivered a similar solution to industries to the scale and requirements that are being sought by Electric Ireland. A full appreciation of the ESB company can be viewed at the following internet address: http://www.esb.ie The workforce management system will be required to deliver the following capabilities: — scheduling, routing and capacity management of field based technicians, — customer account management, — contractor management, — Incident/customer case management, — integration into the existing Web shop via an API, — inventory management, — migration of existing records, — reporting and notifications, — audit management, — mobile enabled – there should be a mobile enabled solution. The key aspects of the solution are as follows: — commercial off-the-shelf functionality that will enhance the management of its installation service providers, — a proven system already in service with a similar type and scale of company as ESB, — the system must be a SaaS solution. The data must-be secured and stored in accordance with the relevant data protection regulations, — the system must be mobile enabled, — indicative number of ESB users/contractors/other will be 300. Please note, if the principal contractor is not the supplier of the product ESB retains the right to have annual licence and maintenance contract directly with the product owner at end of contract period. Each key service outlined above will be described in more detail in the PQQ. Please note the contract will be awarded on the basis of the Most Economically Advantageous Tender (MEAT).