Contact Centre 2019
Details
- Topic
- Contact management software package
- Published
- 17 May 2019
- Submission
- 30 May 2019
- Source
- ContractsFinder
Tender description
The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.
Timeline
- Completed: Tender published17 May 2019Current notice
- Completed: Submission date30 May 2019
About the buyer
Weaver Vale Housing Trust e-Tendering is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48333000 · Contact management software package
- 48445000 · Customer Relation Management software package
- 72212333 · Contact management software development services
- 72212445 · Customer Relation Management software development services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@weaver-vale-housing-trust-e-tendering.gov |
4 similar open tenders
See more open tenders related to Contact Centre 2019.
Related buyers
Buyers similar to Weaver Vale Housing Trust e-Tendering.
- 160£2.8bn
- 119£1.1bn
- 118£206.0m
- 113£1.5bn
- 103£2.6bn
- 99£302.4m
- 91£2.7bn
- 90£45.0m
- 89£105.7m
- 78£196.5m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
