Closed tender

Contact Centre 2019

Details

Buyer: Weaver Vale Housing Trust e-Tendering
Topic: Contact management software package
Published: 17 May 2019
Submission: 30 May 2019
Source: ContractsFinder

Tender description

The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.

Timeline

Completed: Tender published17 May 2019
Current notice
Completed: Submission date30 May 2019

About the buyer

Weaver Vale Housing Trust e-Tendering is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov
Commercial Director	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov
Procurement Manager	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov
Category Lead	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov
Senior Buyer	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov
Contracts Manager	+44 •••• ••••••	••••••••@weaver-vale-housing-trust-e-tendering.gov