User Researcher MOD Request a Military Service Record Beta

Tender description

Who Speclialist Work With The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military services records The user researcher will join a team which includes Service Manager, Delivery Manager, Technical Architect, Developer and Solutions Architect. The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists. What Specialists Work On MOD is looking a user researcher to assist improving access to historical military service records via www.gov.uk. The role is required to; identify and engage users (including assisted digital users); develop and exploit user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations through Beta product development cycles, ensure compliance with Government Digital Service Standards. The work is to include integration of www.gov.uk/notify and www.gov.uk/pay into the service and creation of a search facility for records data. Where the Work Takes Place Primary locations Portsmouth or York but could also work remotely. Early Market Engagement Working Arrangements A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need. The role is based at Portsmouth or York but there may be travel involved to other regions of the country. Travel expenses outside the base locations will be covered. Work Location Primary locations Portsmouth or York but could also work remotely. Security Clearance SC clearance is required. Additional T&Cs Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy Skills & Experience Experience of agile working alongside a developer and technical architect using centred design practices to ensure user stories and user research are at the heart of product design. Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes. Experience of mapping user journeys. Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders. Experience creating and delivering workshops. Experience using analytics, research and insights to make improvements that meet user needs. Experience Delivering outputs in line with Government Digital Service Standard and assessment process. Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to military service records service) and securing their participation in user research. Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up. Proven ability to update ser needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction. Nice to Haves No. of Specialists to Evaluate 6 Cultural Fit Criteria Be transparent and collaborative when making decisions. Experience of successful collaborative working environement. Create and maintain an agile working environment. Take responsibility for their work. Can work with clients with low technical expertise. Able to challenge the status quo and use persuasion skills to achieve business buy-in. Have a no-blame culture and encourage people to learn from their mistakes. Bring agile mindset and principles into practice. Assessment Method Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range