Third Party Resale of CommVault Support and Maintenance

Tender description

CommVault is used within the EirGrid Group for backup / restore functionality, and a Support and Maintenance contract is required in order to facilitate the smooth running of this afore mentioned backup / restore functionality from the product suite. Base Requirements - 24x7 Support and Maintenance, 365 days a year for all EirGrid Group comcells. Current capacity licences are 139TB and 25TB. - Support will include but not be restricted to: o All Notifications of Software Updates o All Product Fixes and Related Enhancements o 24 hour access to CommVault Technical Assistance Centre (including Holidays) o Quarterly Reports - Current locations are: The Oval, Dublin Castlereagh House, Belfast Deansgrange, Dublin Rosebank, Belfast - Support and Maintenance will be direct from CommVault however the purchase of this support and maintenance will be through the winning Tenderer. - 3 year contract (1 year contract with the option to extend annually for an additional two years) Conditions - To be eligible to participate in this tender, the Tenderer must: o Be a current authorised CommVault reseller of the services that form part of the EirGrid Group Requirements, and provide evidence of this from the manufacturer of the CommVault licences / products as part of their tender submission.