634JR: Contract for the Provision of an Operating Model Review for Customer Development

Tender description

South Central & West Commissioning Support Unit (SCW) provides specialist business support services to NHS and non-NHS customers. Based in the south of England, SCW's team of 1,300 skilled professionals provide expert support for over 80 NHS and non-NHS customers - nationally, regionally and locally; making a difference for 14 million people across an area of 15,600 square miles. As a current delivery partner for 13 STPs we have been at the heart of emerging Integrated Care Systems (ICSs) and the increasing adoption of population health management approaches. Commissioning Support Units (CSU), unlike most NHS organisations, do not receive funding as part of a central settlement. We have to compete for and win work in order to meet the needs of the care system and keep our people busy. In addition the NHS landscape is undergoing significant change and we need to be able to respond to that effectively. Within SCW, the Customer Development directorate leads and delivers many of the functions required to successfully 'win work'. The directorate has recently been formed through the merger of the following functions: • Business Development • Customer Operations • Internal Communications We are looking for external support to complete a 'deep dive' review of where we currently are in order to help refine the model and ensure we have captured all the key requirements at this stage. To participate in this tender please follow the link to our E-Procurement Portal and download our tender from there. https://in-tendhost.co.uk/scwcsu/aspx/ProjectManage/879