Surrey County Council - Digital Transformation Partner

Tender description

Why the Work is Being Done Suitable teams available from June 2019– January 2020. Digital Partner to deliver against Focus Area 1: A detailed engagement and design programme, reviewing existing Change plans by applying ‘Digital’, ‘Data’ and ‘Agile Working’ lenses. Identify opportunities and the value to implement new service designs, solutions and/or working practices within existing council transformation programme (2019/20 and 2021/22). Deliver against Focus Area 2 - Run facilitated workshops to explore and develop the vision for how digital, data and agile working opportunities will support Surrey’s Strategic plans, e.g. the Surrey Health and Wellbeing strategy. Full brief and deliverables at https://www.surreycc.gov.uk/__data/assets/pdf_file/0009/195840/Digital-Partner-CCS-advert-shortlisting.pdf Problem to Be Solved See other sections and link to full brief Who Are the Users Surrey residents, Council staff and Partners organisations (e.g. Health, District and Borough councils, charities etc.) Early Market Engagement Recorded webinar https://join-emea.broadcast.skype.com/surreycc.gov.uk/194ffa9a67db46b1ad60d8ec7d759490 Since the webinar, we have decided to search the market for suppliers with relevant experience specific to the public sector, particularly in key areas of Adults and Childrens social care (A&CSC), Special Educational Needs (SEND). Work Already Done Both Digital and Agile Workforce programmes established to support and enable the wider council Transformation Programme. Initial opportunities and proof of concept activities have been identified with some in delivery. A technology-based architecture and roadmap has been drafted identifying the areas for investment. Collectively this has met the objective of deploying an initial footprint of new capabilities which can be scaled to other use cases. A summary of the projects already initiated by Digital and Agile teams is in the recorded webinar. Proposed work considered as a Discovery to Alpha phase. Some use cases already delivered or in Beta. Existing Team The Digital and Agile Workforce transformation programmes are delivered by the IT & Digital service. The programmes are supported by internal digital consultants, solution architects and programme managers in addition to project delivery teams including technical specialists. Some of the other council service projects are supported by various external suppliers, Surrey County Council will coordinate where Statements of Work may overlap. Specialist technology consultants are also used to implement specific technology capabilities as appropriate, Surrey County Council will coordinate where Statements of Work may overlap. Current Phase Not applicable Work Location Surrey County Council, County Hall, Penryhn Road, Kingston Upon Thames, KT1 2DW. Potential for travel and working within other Surrey County Council sites as appropriate. Working Arrangments The people will keep Agile and Digital programme team hours in order to maximise knowledge transfer and integrate with team development processes: Monday to Friday based in our office starting work by 9.00am, 7.5 hours per day + lunch time. The winning supplier’s personnel will be expected to work within the Programme project management protocols, reporting and approvals structure. Security Clearance Individuals may be required to demonstrate or undergo Disclosure Barring Service checks. Additional T&Cs Surrey County Council will not reimburse expenses relating to participation in this procurement. Suppliers should be aware that in the event that a contract is awarded, Surrey County Council does not reimburse supplier expenses. In exceptional circumstances that stance may change however all expenses must be pre-agreed by authorised personnel within Surrey County Council. The successful supplier will be expected sign the Council’s Bidders Warranty statement Skills & Experience Suitable teams available for deployment from June 2019- January 2020. Confirm Yes / No. Experience of developing a technology and data/insight led transformation plan delivering tangible benefits to existing public services within short timeframe (6-12 months) within Public sector organisations including A&CSC and SEND Experience of applying design thinking to challenge existing public services business model to take advantage of emergent technologies. Higher scores for experience within A&CSC and SEND. Experience of developing and informing digital strategies aligned to organisation strategic plans/objectives. Ability to turn research data into clear findings to inform what you build 3 years proven experience of iteratively designing and prototyping digital services as part of multidisciplinary team, using methods e.g. those outlined in Government Service Design Manual and Digital Service Standard Referenced proof of experience of delivering improved customer outcomes and monetary savings within public sector services including Adults and Childrens social care, Special Educational Needs. Experience within public services of deploying an effective, culturally integrated team to hit the ground running on the required date with a proven discovery/design methodology. Demonstrable application of appropriate business analysis and design skills such as, customer experience/journey mapping, story boards, use case and user story definitions. Have evidence of building capability in client departments and leaving a self-sufficient, sustainable internal capability. Nice to Haves Outline examples of how you have acquired and applied sector specific industry knowledge to inform business process/model design within client organisations. Expertise in architecting and developing scalable services using public cloud technologies. No. of Suppliers to Evaluate 4 Proposal Criteria Detail the processes and activities used for examination of Service Change Plans to challenge assumptions and identify new opportunities for savings and efficiencies. Evidence methods and experience to identifying opportunities, designing use cases and defining value that will feed into Programme Plans for delivery by Surrey County Council. Demonstrate how you will ensure that you will have continuity of service and provide realistic timescales and a thorough handover if key personnel move. Team structure – including roles, responsibilities and how the team will adapt according to changing priorities. Identify risks and dependencies and offer approaches to managing them while developing a digital service. Demonstrate how you would measure success of this engagement programme experience working in multidisciplinary teams. Cost controls against the proposed solution. Please provide Work Histories of all proposed team members. All submitted Work Histories will be scored as a set against both the essential and nice-to-have criteria Outline examples of how you have acquired and applied sector specific industry knowledge to inform business process/model design within client organisations. Cultural Fit Criteria Work as a team with our organisation and with other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Ability to build a user centric digital service based on user needs Fostering a collaborative approach to meet users’ needs or organisation challenges Demonstrate the methods used and experience to upskill /knowledge transfer to Surrey County Council staff. Experience of running service design workshops with all levels of staff and organisation leadership (1.5%). Confirm that you do not work for or are associated with a software solution or technology platform provider (2.5%). Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range initial estimate between £80,000-£100,000