Health and social work services

Tender description

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. PfH wishes to establish a Framework Agreement for Telecare and Telehealth Products and Associated Services across 3 lots: Lot 1: Equipment and Associated Services; Lot 2: Monitoring Services; Lot 3: Managed Services. Telecare and Telehealth products support individuals or groups of individuals in their independent living. Equipment and services may be delivered to individuals living in their own homes, or through community/grouped living schemes such as sheltered housing or Extra Care. Lot 1 of the framework will provide equipment and associated services including supply of equipment, delivery, installation, servicing, maintenance and repair. The following minimum requirements of this lot include but are not limited to: — national geographical coverage to supply, install, upgrade, repair and maintain products and/or services and/or works to a potential 900 plus PfH members (including those with multiple sites) in England, Wales, Scotland, and Northern Ireland, — being able to provide a comprehensive range of Telecare and Telehealth products and services as set out in the tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/or will be project based. However, PfH members will be free to select the most appropriate contract period for their needs which may vary from these expected periods. It is the intention of PfH to award to a maximum of 5 (five) suppliers on this lot, although PfH reserve the right but not the obligation to alter this number depending on the tenders submitted. Telecare and Telehealth products support individuals or groups of individuals in their independent living. Lot 2 covers the monitoring of calls from a range of sensors/devices including but not limited to dispersed alarms, telecare and telehealth devices, door entry/access control systems, lifts and communal areas, intruder alarms and hardwired community/grouped living schemes. Call monitoring services for Telecare and Telehealth may be required 24/7/365 or on an out-of-hours basis only, depending on PfH Member specific requirements. Equipment and services may be delivered to individuals living in their own homes, or through community/grouped living schemes such as sheltered housing or Extra Care. The following minimum requirements of this Lot include but are not limited to: — national geographical coverage to supply services to a potential 900 plus PfH members (including those with multiple sites) in England, Wales, Scotland, and Northern Ireland, — being able to provide call monitoring and associated services as set out in the tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/or will be project based. However, PfH members will be free to select the most appropriate contract period for their needs which may vary from these expected periods. It is the intention of PfH to award to a maximum of 5 (five) suppliers on this lot, although PfH reserve the right but not the obligation to alter this number depending on the tenders submitted. Telecare and Telehealth products and services support individuals or groups of individuals in their independent living. Lot 3 offers managed services for the design, implementation, benefits realisation and continuous improvement of products and services (in Lots 1 and 2 inclusive) and associated products and services. A managed service must have as its core objective the provision of products and services relating to telecare, telehealth or tele-coaching. Any products and services required to deliver the managed service should — in the main — be drawn from the products and services within Lots 1 and 2 (subject to periodic review of those products and services) with the addition of wraparound services and third-party products to supplement a fully managed service to meet member needs. Equipment and services may be delivered to individuals living in their own homes, or through community/grouped living schemes such as sheltered housing or Extra Care. The following minimum requirements of this lot include but are not limited to: — national geographical coverage to supply equipment and services to a potential 900 plus PfH members (including those with multiple sites) in England, Wales, Scotland, and Northern Ireland, — being able to provide Telecare Managed Services as set out in the tender documentation. Contract periods may vary from an expected minimum 12 months to an expected maximum of 4 years and/or will be project based. However, PfH members will be free to select the most appropriate contract period for their needs which may vary from these expected periods. It is the intention of PfH to award to a maximum of 3 (three) suppliers on this lot, although PfH reserve the right but not the obligation to alter this number depending on the tenders submitted.