Delivery Partner for Data Services

Tender description

Why the Work is Being Done Ofgem must become capable of managing the growing volume/range of data available to enable effective regulation of the future UK energy market in a rapidly changing landscape. Ofgem will use modern data management tools and governance approaches to improve data transparency, whilst reducing the data burden on industry. This will result insightful and robust exchanges with stakeholders and greater trust in regulatory data. Transparent, accessible data and methodologies will drive collaboration, innovation and accountability. User research has identified the need to continue to embed the internal data hub, create data pipelines and deliver the data exchange to public beta. Problem to Be Solved We need a delivery partner to continue development and delivery for the internal data hub and the external facing data exchange, as an integrated end to end data service. We need to continue user research and technical architecture design for the data service, embed the hub within Ofgem, and enable external adoption of the data exchange replacing other existing data transfer mechanisms. Who Are the Users Internal users – use the data hub as a platform to gain insights into the data we hold as an organisation and use this to support policy decisions. Other government departments – use the hub and the exchange to share data and gain better insights into the energy market External data providers – use the exchange to securely exchange data with Ofgem and to have an audit trail when providing information to the organisation Consumer bodies – to provide data to Ofgem and to understand what data Ofgem holds to gain better insights into the energy market Early Market Engagement Not Applicable. Work Already Done User research, discovery, alpha and beta phases for both the hub and the exchange have been undertaken. Drivers for changing our service • Uncoordinated approach to data management • Stakeholders increasingly innovating and managing their data in new ways • Volume/range of industry data cannot be handled effectively • Greater integration of energy industry data required Benefits of delivering a collective vision • Efficiency through automation: accuracy, speed, reduced errors • Transparency through availability, accessibility and clarity • New Insights through using powerful visualisation and analytic tools to access larger data sets • Robust Security Existing Team Team leads – head of data, product owner and delivery manager Business analysts *2 Data engineers *3 DevOps *1 Data business analysts *3 Junior analysts *2 Current Phase Beta Work Location Ofgem: 10 South Colonnade, Canary Wharf Working Arrangments The team are required to be co-located with the development team in London, Monday-Friday usual office hours. The project will follow the technology code of practice using agile methodology: daily stand-ups, sprint planning, sprints, demos, retrospectives, show and tells. The supplier will need to take a lead by being role models in agile ways of working, and invest time in knowledge sharing and coaching to increase the capability of the Ofgem development team. Security Clearance Confirmation that all staff working on site meet Baseline Personnel Security Standard clearance. Additional T&Cs Ofgem shall have the right to terminate the Contract at any time, by giving 4 weeks written notice to the Supplier, and Ofgem’s liability thereto shall be for costs reasonably incurred by the Supplier up until the termination date. Suppliers must confirm acceptance of this term. Skills & Experience deliver digital services using a multidisciplinary agile team. demonstrate experience of large scale IT development with a number of third party integration points deliver digital services using agile approaches (as in GDS Service Manual), that meet GDS Service Standards Demonstrate experience of carrying out user research with range of users to a high standard Demonstrate experience of developing appropriate technical architecture and functional design for cloud based platforms and external facing interfaces Demonstrate understanding of the data protection act and the requirements of a data owner demonstrate experience of setting up and use of analytics to inform service development and iterative design of services demonstrate experience of creating reporting and management information package to enable operational teams to manage effectively collaborate with teams as they develop new operational processes to transition to a business as usual state be willing to co-source with Ofgem and provide a flexible team that is able to ramp number of contractors up or down based on Ofgem’s requirements demonstrate how continuous improvement, optimisation and savings have been achieved Nice to Haves demonstrate relevant energy market experience No. of Suppliers to Evaluate 5 Proposal Criteria Overall approach, methodology and estimated timeline – taking into account findings from discovery/alpha and further user research and testing Identification of risks, dependencies, and offered approaches to manage them Approach to our existing technical architecture How the approach or solution will meet user needs, including assisted digital and accessible users; Project team structure (with roles and responsibilities); Team availability and responsiveness Skills and experience of the team Value for money Cultural Fit Criteria Demonstrate your approach to engaging with internal senior stakeholders undergoing cultural change and how this will support project success. Demonstrate how you will work transparently, collaboratively and share your approach with the project team and seek actionable feedback. Demonstrate how you will take responsibility to challenge the status quo and stand up for your discipline whilst involving staff. Evidence of working with a government or organisation Evidence of working with clients with different levels of technical expertise Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range we currently have a maximum budget ceiling of £2m, however, there is great pressure on ofgem to minimise and reduce expenditure, so demonstration of continuous improvement, optimisation and savings targets will be highly considered against each evaluation criterion.