Business and management consultancy and related services

Tender description

The Care Quality Commission (“CQC”) is seeking to appoint a suitably qualified provider with expertise in quality improvement to help support and implement a sustainable programme of quality improvement across the whole organisation and to support a growing portfolio of quality improvement project work packages on a call-off arrangement as outlined. CQC’s strategic ambition from 2016 to 2021 is to develop a more targeted, responsive and collaborative model of regulation so more people receive high quality care. The aim of the quality improvement programme will be to facilitate a fundamental change in the culture of CQC to one where improving the quality of care provided is at the heart of all we do and will be central to the CQC's long term strategy. We are looking to appoint a suitably qualified provider for up to 3 years to help us build competent QI practitioners and leaders and support a growing portfolio of improvement projects where the shift to a quality improvement culture becomes embedded and irreversible. The appointed provider will be expected to tailor their recognised methodology in an appropriate way to CQC’s operating model and distributed workforce structure and to build sustainable capacity and capability for continuous quality improvement across the whole organisation with a critical requirement to develop and deliver a sustainable programme of quality improvement work that can be taken forward by the quality improvement team. The quality improvement programme is expected to focus on following elements: core capability-building programme: — skills for staff and leaders programme: a core capability-building programme to develop the improvement skills of staff and leaders at all levels, anchored in working on real life problems and driving improvements, — skills for senior leaders programme: providing mentoring for senior leaders as they engage with the main capability-building programme, — priority improvement projects. The priority improvement projects to be arranged by call-off arrangement to support a number of targeted organisation-wide priority improvements that are also designed to build capability and may also include additional services designed to build capability that may be required and will be directly linked to CQC’s quality improvement. This will include but not limited to operational and support process improvement, digital transformation and provider interface.