Public Beta phase - Development of the Patient Safety Incident Management System (DPSIMS) Project

Tender description

Why the Work is Being Done To deliver the Public Beta phase for the new Patient Safety Incident Management System (PSIMS), in line with GDS guidelines. The supplier will: operate, maintain and improve the Minimum Viable Product (MVP) created and successfully deployed on NHS Improvement technical infrastructure in Private Beta; Design, Build, Test and add a range of major new capabilities (see supplementary documentation); support for planning/skilling up internal operational teams, phased handover of applications and documentation, and support for decommissioning of legacy applications. Work to be completed by 31 March 2020. Problem to Be Solved PSIMS will replace the National Reporting and Learning System (NRLS) and the Strategic Executive Information System (STEIS) with a successor that supports efforts to reduce harm through better data collection, analysis and sharing of learning. The NRLS has been improved over time but no longer meets requirements effectively; the successor system will use new technologies to increase end to end service efficiency, and be more appropriate for the way healthcare is now delivered. Who Are the Users 1) National bodies e.g. CQC. 2) Provider-side reporters who use Local Risk Management Systems (>99% of reports received are batch-uploads from large NHS trusts). 3) A large cohort of prospective provider-side users who undertake minimal/nil national reporting (e.g. General Practice), and Independent Providers of NHS funded care. 4) The NHS Improvement Patient Safety team for identification of new/under-recognised risks etc., and the Service Operations Team responsible for user support and data management. 5) Other parts of the NHS for planning purposes. 6) Communities with an interest in improving the safety of healthcare in England and internationally e.g. academics. 7) Patients/carers. Early Market Engagement A Market Alert Notice was sent to suppliers registered on DOS3 Outcomes. A Public Beta briefing Q&A is scheduled for 18 April; materials will be available in the Supporting Information Pack. This will be made available to those Suppliers who have registered for the briefing (instructions provided in the market alert and 'Question and Answer Session' of this notice - login in required). Please see also; https://improvement.nhs.uk/resources/development-patient-safety-incident-management-system-dpsims-project-completes-its-alpha-phase/ and; https://www.gov.uk/service-standard-reports/development-of-the-patient-safety-incident-management-system-dpsims-alpha-assessment Work Already Done Discovery and Alpha completed/GDS-assessed. Private Beta to be completed by July 2019 (subject to GDS assessment). Major Private Beta work includes: • Data capture from Local Risk Management Systems • Data captured through online incident recording forms • A data pipeline to prepare the data for onward analysis and dissemination (e.g. anonymization) • Review app created for national Patient Safety Team review of Patient Safety incidents See supplier information pack for more detail. Existing Team The supplier will be working with members of the national patient safety team (in NHS Improvement) including the Product Owner, Service Manager, clinical leads ('Review and Response'), and members of the internal service operations and infrastructure teams in NHS Improvement (e.g. QA and Enterprise Architecture). For governance arrangements see the Supporting Information Pack . Current Phase Beta Work Location The supplier will be expected to work closely with the NHS Improvement delivery team located in central London (Wellington House 133-155 Waterloo Road London SE1 8UG) and for some parts of the work will need to be physically located in these offices e.g. for sprint ceremonies. Working Arrangments Members of the supplier team should be on-site as required to support an agile delivery. The development team will host agile ceremonies which will be mandatory for the supplier staff/team, and stakeholder workshops where possible. Travel expenses will not be reimbursed - these should be accounted for in day rates. The existing delivery team is based in Wellington House, 133-155 Waterloo Road, London, SE1 8UG (and potentially Skipton House, 80 London Road London SE1 6LH). Security Clearance Security clearance not required, however, please note the following; NHS Information Governance Toolkit/IG training may be required. Suppliers may be required to sign specific data sharing agreement T&Cs to protect data disclosure (NDAs, etc). Suppliers may have access to patient-level/identifiable information (incident reports); prior experience handling sensitive data is desirable. Additional T&Cs All IPR vested within the PSIMS (both background and foreground) will be retained by NHS Improvement. No license or permission to use the PSIMS for the Supplier is granted except insofar as to deliver the requirements of this Agreement Skills & Experience Demonstrate expertise and experience in data capture and integration (including cloud integration) and building on/maximising existing PSIMS/enterprise architecture and integrating it with new solutions. Demonstrate expertise and experience in DevOps, including continuous, automated integration testing. Demonstration of successful delivery of clear methodology for engagement with end users and stakeholders (internal & external). Demonstrate familiarity with, or access to, expertise in the NHS safety landscape, including local risk-management systems, safety science and risk management, and incident management. Demonstrate expertise and experience using Tableau for data visualisation. Demonstrate expert knowledge in natural language processing & machine learning in healthcare (ideally ability to derive insight from; categorical/text-heavy data fields; pseudonymisation; de-identification in free text) Demonstrate expertise and experience in successful application of Agile approaches to deliver complex systems, by meeting the GDS Service Standard and passing GDS Public Beta Service Assessment. Demonstration of successful delivery of projects that include blended, multi-discipline, multi-stakeholder teams focused on meeting user needs. Demonstrate expertise and experience in planning, upskilling, and supporting handover to a Live phase service team. Demonstration of planning and supporting decommissioning of legacy infrastructure. Nice to Haves Demonstrable experience of carrying out research with a diverse mix of users including those with low digital literacy and assisted digital needs. Demonstrable experience of using Alteryx or similar tools for data blending. No. of Suppliers to Evaluate 5 Proposal Criteria Demonstration of depth of understanding of our requirement (10 points). Technical Solution including optimal infrastructure reuse. How will your solution meet user needs? (25 Points). Approach and methodology to delivery, including collaboration with NHS Improvement teams (20 Points). Provide your team details including roles, key personnel and example CVs of proposed resources (20 points). Provide project and resource plans, highlighting significant milestones, with supporting rationale (15 points). Identification of risks and dependencies and proposed mitigations to manage them (10 points). Cultural Fit Criteria Work transparently and collaboratively as a team with our organisation and other suppliers. Share knowledge, experience and skills with other team members so as to build sustainable capability. Provide critical challenge whilst maintaining good relationships. Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range up to £2,000,000 including expenses, excluding vat. up to £1,500,000 to support dpsims public beta. option to include the maternity transformation programme (up to £500,000). the business case for the above requirements is pending internal and dhsc approval. any contract award is subject to the necessary approvals being received.