Closed tender

Communication software package

Details

Buyer: Thames Water Utilities Limited
Value: GBP 7,500,000
Topic: Communication software package
Published: 15 April 2019
Submission: 30 April 2019
Source: TedNotices

Tender description

Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels. Contract for replacement contact centre software, services and support.

Timeline

Completed: Tender published15 April 2019
Current notice
Completed: Submission date30 April 2019

About the buyer

Thames Water Utilities Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48510000 · Communication software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov
Category Lead	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@thames-water-utilities-limited.gov