Telecommunications services

Tender description

Post Office is procuring a range of goods and services in order to continue to provide telecommunications services to its circa 500 000 home customers. This tendering exercise will not be subject to the Public Contracts Regulations 2015 (“PCR 2015”) by virtue of Section 8 PCR 2015. This Prior Information Notice is being issued through tenders electronic daily for several reasons: 1) To obtain the widest possible circulation to interested suppliers; 2) Gauge the market interest in this procurement; and 3) Identify suppliers who would like to assist Post Office to further develop cost-effective, innovative solutions to support its telecommunications services. Suppliers interested in participating in this procurement process must inform Post Office of their desire to participate by notifying the email address procurement@postoffice.co.uk before 17:00 BST on Thursday 25.4.2019. Post Office reserves the right to exclude suppliers who fail to submit their interest by this date. Provision of calls, lines and circuits, broadband and associated services to end customers, support, network and calling features. Billing, payments and debt collection, CRM and associated services, sales and order management, reporting, online sales and self care portal, print supply and fulfilment, CPE (fulfilment, management, refurbishment, returns, disposal) customer communications, IT interfaces with other suppliers, support and service assurance. Customer services (including sales through service capability), contact management (covering telephony, email, white mail, virtual assistant, live chat and natural language (IVR) sales, provisioning, technical support (first line), technical support (escalations/case management), complaints, special care team, revenue management, customer retention. Management of the end to end service across all the components including jeopardy management, service assurance, revenue assurance, performance reporting, MI and incident management. ADSL/Fibre routers (WiFi).