Expired contract

KMCIT-099 Service Management and User Portal

Details

Buyer: Kirklees Council
Supplier(s): Alemba Ltd
Value: GBP 114,205
Duration: 5 years
Published: 9 April 2019
Source: uk:procontracts

Tender description

Kirklees Council receive over 60,000 contacts 44% via self-service user portal and 56% telephone contacts. Separately to this our Server management auto generated issues from our Server management Software -System Centre Operations Manager (SCOM). Configuration items are managed externally via System Centre Configuration Manager but need to be accessible via the Service Manager software. Keywords: IT Services, Software development, internet & support

Timeline

Completed: Award date1 April 2019
Completed: Award published9 April 2019
Current notice
Completed: Contract expiry date31 March 2024

About the buyer

Kirklees Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@kirklees-council.gov
Commercial Director	+44 •••• ••••••	••••••••@kirklees-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@kirklees-council.gov
Category Lead	+44 •••• ••••••	••••••••@kirklees-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@kirklees-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@kirklees-council.gov