IT Service Management System

Tender description

This notice is for information only. The Contracting Authority may or may not subsequently publish a formal contract notice in the future. The Contracting Authority is potentially seeking a supplier to provide an IT Service Management System capable of a range of functionality to support the service portfolio of the organisation. The system will potentially need to cater for a range of internal and external customers as well as integration with third party service providers. It is anticipated that the range of functionality required from the IT Service Management System will include support for all ITIL based processes, including but not be limited to incident, problem, knowledge, event, security, service portfolio and change management, Live Chat, request fulfilment and CMDB. The IT Service Management System will be maintained by the supplier, who shall also provide any implementation, configuration, maintenance and updating which may be necessary both initially and throughout the term of the contract. The above is neither an exhaustive or final requirement. It is subject to development prior to any potential subsequent contract notice. The Contracting Authority is holding a market engagement event which will be conducted remotely via Skype. Please see "additional text" for information. The purpose of market engagement event being to: - share the contracting authority's early thinking around the potential requirement - seek views from potential providers on the potential requirement - give an overview of the procurement process should the contracting authority - subsequently publish a formal contract notice The value of £3,000,000 is an estimate only based on a potential initial contract term of three years. The Contracting Authority anticipates up to two extension periods of twelve months each. Potential providers are advised that should the Contracting Authority subsequently publish a formal contract notice, the procurement will be managed (including the submission of tender responses) via the Contracting Authority's e-procurement portal. To register an account, please visit: https://nhsdigital.bravosolution.co.uk/esop/guest/go/public/registration Should the Contracting Authority subsequently move to a formal procurement exercise it will be advertised on Tenders Electronic Daily and Contracts Finder via publication of the appropriate notices. Potential providers may wish to monitor Tenders Electronic Daily and Contracts Finder.