Crime Programme Automated Track Case Management (ATCM)

Tender description

Why the Work is Being Done The Single Justice Service (SJS) contains all services delivered by the Magistrates’ court which can be considered by a single magistrate building on the Single Justice Procedure (SJP) (introduced to process 850,000 non-imprisonable cases). SJS seeks to deal more proportionately with least serious offences. SJS is underpinned by ATCM, allowing cases to be managed digitally by magistrate courts without the need for paper. The service is live for cases prosecuted by Transport for London (TfL) and a pilot is underway for TV Licensing (TVL) cases. Functionality uplifts are needed to enable roll out to the DVLA, Police and non-police prosecutors. Problem to Be Solved The ATCM service is live for cases prosecuted by TfL and a pilot is underway for TVL cases. Subject to legislation changes and Government Digital Service (GDS) assessments, functionality uplifts are needed to enable roll out to DVLA, Police and other smaller non-police prosecutors. This includes roll out functionality to refer cases to magistrates’ court where a defendant plea requires a court hearing, implementation of the transparency feature (publish online) and a national TVL rollout will follow. Who Are the Users There are around 850,000 low level offences that could be dealt with under the SJS. ATCM provides a digital platform which allows prosecutors to create cases, court administrators to update cases and magistrates to adjudicate cases with the help of legal advisors. Defendants are also able to plead online via a citizen facing service (instead of a paper plea) which interfaces with the ATCM service. The purpose is to completely digitise the entire process without the need for paper. Early Market Engagement Work Already Done So far, the ATCM service has been live for cases prosecuted by TFL and TVL. The prosecutors can create the cases by uploading them via UI or via an API into ATCM; and the single magistrate can adjudicate the case with the support of a legal adviser – all on a digital platform without the need for paper. ATCM is a system of record and has dealt with over 21000 cases online – giving rapid certainty to those involved and reducing the need for physical transportation of files. Existing Team We are looking for a supplier that can provide an Agile team who can take the roadmap and deliver against it. We are looking for the supplier to advise on the optimum team to deliver this. The supplier will have access to the following functions: Business Analyst, UX Researcher, Content Designer, Business Product Owner. These roles will be a mix of contractors and Civil Servants with, on average, one year’s experience within the programme. Current Phase Beta Work Location Southern House, Wellesley Grove Croydon CR0 (the "Base location", although some visits to other locations may be required.) Working Arrangments The team will report to the Programme Director. Quality and performance standards are set by the Test Practice Lead. The team will work to SAFe Agile principles. Work will be tracked and monitored on Atlassian Jira and quality documentation using Confluence. Adherence to Programme and MOJ security governance and standards is mandatory and only approved products are to be used. The team will be required to work from the Base location 5 days-a-week (Monday to Friday) with out-of-hours and weekend working in support of planned releases. Participation in stand-ups, planning sessions, show & tells and retrospectives as required. Security Clearance BPSS (Disclosure Scotland dated within 3 Months of start date) Additional T&Cs The initial Statement of Work (SOW) will be Time and Materials but the Buyer will be reserving the right in the contract to use alternative payment mechanisms such as Fixed Price or Capped T&M for future SOWs. Expenses shall be submitted in line with the MOJ Standard T&S policy and agreed in advance of expenditure. Liability Insurance –minimum level of cover £5,000,000 Professional Indemnity –minimum level of cover £1,000,000 Suppliers shall provide transparency to the Buyer on the rates paid to resources and any third parties in the supply chain. Skills & Experience Providing references, demonstrate how you have planned and delivered Agile projects, within complex transformation programmes(5%) Providing references demonstrate how you have adopted waterfall methods for tracking and reporting progress alongside Roadmap based planning.(5%) Providing references, demonstrate how you have designed and delivered microservice based products; including system integration, where there are teams from multiple suppliers, managing multiple cross stream dependencies(6%) Providing references ,demonstrate your ability to deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes). (4%) Providing references, demonstrate your ability to provide close knit, technically led JAVA development teams. It is essential you can demonstrate they have experience of successful efficient delivery as pre-existing teams.(6%) Providing references, demonstrate your approach to agile testing and QA including automation tools, unit, integration, functional, non-functional tests(4%) Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Outline your understanding of the challenge. Please provide an overview of your approach to fulfilling these needs. Explain how you would organise and manage your team to deliver the requirements(4%) Using references, describe where and how you successfully delivered microservice application services that integrate functionality from multiple projects/suppliers. Show how collaboratively you consumed and delivered these services, explain the governance(4%) Describe how you would work with existing team members (from various suppliers and civil servants) to exploit expertise and knowledge gained from work to date (federated delivery model).(4%) Explain your proposed delivery model. Describe solutions to key challenges and present the resumes for the proposed team(4%) Explain how you would manage dependencies between components and from the business applications that will be dependent upon the components you deliver.(4%) Provide case studies of relevant previous engagements articulating lessons learnt and avoidable challenges for similar service development/support. Identify the relevant team members that worked on the service development. (4%) Describe your ability to flex your service offering to meet rapid demand/technology change, including resource rotation/replacement within a 2-week notice period without reducing the team’s velocity.(3%) Providing references, evidence where you have delivered outcome based solutions – working to Agile and waterfall methodologies (3%) Describe the KPIs you have contracted against, the governance to manage the delivery and associated penalties/resulting actions for non-delivery.(2%) Explain the Value Proposition; including detail of the methodology you intend to apply for future fixed price SoWs including transparency on your % risk premium to be applied(3%) Cultural Fit Criteria Explain how you’ll ensure collaboration at all levels of the project and programme delivery between users, team members and management. Give examples of where you have taken this approach.(2%) Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes and provide examples of this.(2%) Explain how will work closely in partnership with other suppliers and HMCTS to deliver solutions in a collaborative and efficient manner.(1%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers Budget range the total supplier charge will be evaluated as per the dos evaluation criteria % with the lowest bid achieving the highest percentage score. the initial statement of work and atcm roadmap is available upon request. it is recommended that interested parties request this document. target rates: delivery manager: £700 developers: £650 tester: £700 up to £3,000,000. however it should be noted that the contract will not commit the buyer to any spend until services are called off by sows.