CQC Staff Survey ( Our Voices Continuous Feedback) - REQUEST FOR INFORMATION (RFI)

Tender description

***This is not a call for competition*** The Care Quality Commission (CQC) wishes to engage with the market to inform a new approach to its Staff Surveys. Following this engagement it is intended that a procurement process is undertaken to deliver a solution that meets CQC future requirements. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We do this by registering, monitoring, inspection and rating, enforcement and through the use of our independent voice. Our workforce is made up of around 3,300 colleagues, two thirds of whom are home based, with the remainder based in seven locations across the country. We are committed to being a high-performing organisation and an employer of choice, and to maintain and improve the culture we have worked hard to build. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. CQC has conducted a total of seven annual census employee surveys to date, and this mechanism is regarded as the key way of measuring the experience of working for CQC. The survey and accompanying processes are well established and familiar to colleagues and leaders alike, with participation rates in excess of 80% consistently achieved. The survey has proved reliable in terms of a snapshot of information which enables benchmarking and trending, CQC are now looking at taking a more flexible approach which would reflect how colleagues feel throughout the year. This would provide managers with a greater understanding of the engagement in their teams, more meaningful and tailored information to support them in their role and a better corporate picture of the issues that need to be focused on and measure progress on a more regular basis. To help us achieve this, we are seeking to seeking to understand the following: • What solutions exist in the market place that could deliver a shift to more regular, shorter surveys that will provide us with more frequent, real-time data; • provide analysis tools that deliver real insight to help us create a culture of taking action; • Knowledge of operators in the market; • Indicative timescales and costs. This Notice is not a call for competition or a pre-qualification exercise, and has been generated solely for the purposes of inviting expressions of interest, and may not reflect any information which may ultimately be presented in any potential future tendering exercise.