Business services: law, marketing, consulting, recruitment, printing and security

Tender description

The Care Quality Commission (“CQC”) wishes to engage with the market to inform a new approach to its staff surveys. Following this engagement it is intended that a procurement process is undertaken to deliver a solution that meets CQC future requirements. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We do this by registering, monitoring, inspection and rating, enforcement and through the use of our independent voice. Our workforce is made up of around 3 300 colleagues, 2 thirds of whom are home based, with the remainder based in 7 locations across the country. We are committed to being a high-performing organisation and an employer of choice, and to maintain and improve the culture we have worked hard to build. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. CQC has conducted a total of seven annual census employee surveys to date, and this mechanism is regarded as the key way of measuring the experience of working for CQC. The survey and accompanying processes are well established and familiar to colleagues and leaders alike, with participation rates in excess of 80 % consistently achieved. The survey has proved reliable in terms of a snapshot of information which enables benchmarking and trending, CQC are now looking at taking a more flexible approach which would reflect how colleagues feel throughout the year. This would provide managers with a greater understanding of the engagement in their teams, more meaningful and tailored information to support them in their role and a better corporate picture of the issues that need to be focused on and measure progress on a more regular basis. To help us achieve this, we are seeking to seeking to understand the following: — what solutions exist in the market place that could deliver a shift to more regular, shorter surveys that will provide us with more frequent, real-time data, — provide analysis tools that deliver real insight to help us create a culture of taking action, — knowledge of operators in the market, — indicative timescales and costs. A Request for Information (RFI) has been developed which seeks to establish the potential level of interest from market operators to deliver this service, and to invite feedback into the development of the final specification and to elicit market views on the feasibility of the proposed delivery options and discuss challenges and opportunities. Key questions: We are looking for market operators to provide us with specific answers to these brief questions, to inform the procurement exercise: — How can you work to support our service model goals towards more flexible and continuous staff surveys? — What is an indicate costs for staff survey services? — What are indicate timescales from mobilisation to delivery of staff survey activities? — Outline of your existing survey platforms? — What if anything do you think are key risks or barriers? Interested parties are invited to express their interest in participating must first register interest via the CQC Bravo Portal https://cqc-commercial.bravosolution.co.uk The process is free and instructions are on the portal. Please note that RFI responses will remain confidential and anonymous; and will not be taken into consideration during the evaluation of any subsequent tender submissions for this service. Its purpose is to provide the market a broad indication of the potential future opportunity which CQC may offer and to receive feedback from the market to understand what solutions can be provided to meet the business requirements and as such inform CQC requirements and procurement strategy. The RFI documents are available on the CQC eSourcing portal https://cqc-commercial.bravosolution.co.uk Please submit your RFI responses by deadline of 17:00 on 24.4.2019.