Command, control, communication systems

Tender description

Implementation, support and maintenance of a single National ICCS platform for Police Scotland to standardise technology and processes. C3 Division is a 24/7 “mission critical” operational area, which relies heavily on ICT systems to deliver efficient and effective performance in the management of contact with the public and deployment of Police Scotland resources. A single national ICCS platform for Police Scotland is required to deliver functionality in a manner that offers the ability to quickly and easily deploy operator positions across generic locations, offering considerably improved flexibility in the management of both staff and technical resources. The system will provide critical operational communication functions, integrating the voice and data protocols between the force's radio communications, telephony communications and command and control application for the management of frontline response policing. This solution must integrate with: — Airwave radio communications, — The forthcoming Home Office ESN product, being delivered by the ESMCP programme, — Police Scotland's service centre telephony platform and national unified communications, — Police Scotland's command and control (resource management and tasking) applications.