Software support services

Tender description

NHS Highland Estates Department utilises Maximo computerised maintenance management system and anywhere system for recording and controlling a full maintenance history of the entire NHS Highland estate. This includes reactive maintenance, planned preventative maintenance (including statutory works), minor and project works, and financial management (including purchase orders and invoices). Maintenance and support services for both Maximo and Maximo Anywhere systems are due for renewal, and are sought from a single contractor. This will include the successful contractor providing training to NHSH users, as required and agreed, to meet the needs of NHSH business. The contract shall include consultation with IBM as Maximo’s managing body. NHS Highland’s eHealth Department hosts the associated hardware. Maximo Computerised Maintenance Management System (CMMS) is the operating system utilised by The Authority as its central database for all maintenance and repair management, all minor and project works, including labour resource, and all financial management, including raising of official purchase orders, and recording all receipt and invoice transactions for works. Maximo CMMS is also used for stock control, including issuing and returning items, holding stock valuations (reported to The Authority’s Finance Department on a monthly basis) and all works associated with the annual (or more regular) stock take. To this end, the interface with The Authority’s financial management system — Cedar E-Financial, hosted at Atos — is critical, and is a significant element of this contract. Maximo Graphical Assignment is used to despatch work orders to the maintenance team and the Maximo Anywhere Work Execution App is used by the maintenance team to receive work requests, record work information, and complete the work order tasks, on Apple mini iPads. All activity on Maximo Anywhere is updated on Maximo CMMS via a MobileFirst platform (Application Platform and Integration). This contract supports the Scottish Government’s National Performance Contract, which articulates the Government's purpose “To focus Government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth”. This contract supports the following National Outcomes, as well as The Authority’s Environmental Strategy and Community Benefits Policy, and the contractor is expected to support the Authority’s aim to achieve these.