Expired contract

Conversational AI

Details

Buyer
Stockport Metropolitan Borough Council
Supplier(s)
Britannic Technologies Limited
Value
GBP 37,400
Duration
1 year
Topic
Software package and information systems
Published
7 March 2019
Source
ContractsFinder

Tender description

Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).

Timeline

  1. Award date9 January 2019
  2. Award published7 March 2019
    Current notice
  3. Contract expiry date6 January 2020

About the buyer

Stockport Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

32 similar open tenders

See more open tenders related to Conversational AI.

Explore all open tenders

Related topics

Topics related to Conversational AI, ranked by notice volume.

View all topics
TopicCountValue
  1. Chat Tenders
    296
    £8.4bn
  2. IVR and Phone Systems Tenders
    1,046
    £131.7bn
  3. Virtual Agent Tenders
    360
    £9.4bn

Related buyers

Buyers similar to Stockport Metropolitan Borough Council.

View all buyers
BuyersCountValue
  1. Bristol City Council
    1,073
    £985.0m
  2. Suffolk County Council
    900
    £690.3m
  3. Leicester City Council
    868
    £1.7bn
  4. Surrey County Council
    794
    £14.1bn
  5. Bedford Borough Council
    751
    £154.2m
  6. Buckinghamshire Council
    712
    £1.1bn
  7. Leicestershire County Council
    667
    £1.4bn
  8. Hampshire County Council
    577
    £22.6bn
  9. Derbyshire County Council
    545
    £2.9bn
  10. Darlington Borough Council
    538
    £266.4m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free