Consultancy support for Digital Transformation

Tender description

Why the Work is Being Done Raven is a launching a new 3 year strategy called Making the Difference; a digital transformation programme called Better Connected is a core part of that strategy and aims to achieve the following vision; "We will ensure all our residents are connected to services they value and trust; services that work alongside them, saving them time, giving them options, and helping them enjoy their homes." Problem to Be Solved We need to help to establish and support set up the following A change framework Programme and project management office Project tools Creation of a transformation strategy Systems architecture Data support Innovation hub Digital transformation resource planning Digital skills and capabilities Comms and engagement strategy Programme evaluation, KPI's / Analytics - telling the story Who Are the Users Customers need to be able to access all of their data and services in one place through multiple channels. Internally we need to have an increasingly automated processes and collaboration channels Early Market Engagement n/a Work Already Done Initial phase 1 programme plan has been created with workstreams focused on hearing the voice of the customer, a baseline capability map has been created and com analysis mapping is underway. Existing Team Team will work with internal resources including Business Architect, Head of IT, Data solutions manager, Business Transformation Manager Current Phase Discovery Work Location Redhill, Surrey Working Arrangments Combination of onsite and offsite depending on the work required Security Clearance none Additional T&Cs standard contract Skills & Experience have experience supporting change management have experience creating digital transformation strategies have experience of taking systems decisions in a digital transformation Nice to Haves No. of Suppliers to Evaluate 4 Proposal Criteria How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How the approach or solution meets user needs •Technical solution •Approach and methodology Cultural Fit Criteria •Work as a team with our organisation and other suppliers •Can work with clients with low technical expertise •Be transparent and collaborative when making decisions •Share knowledge and experience with other team members Payment Approach Fixed price Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 20% Cultural fit 20% Price 60% Questions from Suppliers Budget range tbc