111 Online Implementation Manager

Tender description

Who Speclialist Work With Internal and external stakeholders What Specialists Work On Programme manage iterations of the implementation of NHS Digital’s 111 Online product nationwide; working with regional NHS England and NHS Digital teams, and the NHS Digital product development team; contact and liaise with local stakeholders as they agree, test, and launch major changes to the 111 online services in their area; develop and coordinate and execute testing schedules working with local providers and Directory of Service leads; work with the product development team, and the user research team, to envisage ways to analyse changes to the 111 online product to help the team understand if change had the desired impact. Where the Work Takes Place - Remote working and various stakeholder locations. - Regular travel required to NHSD London offices. Early Market Engagement Working Arrangements Only approved expenses supported by valid receipts in line with NHS Digital Travel policy will be paid. - Expenses are capped to a maximum of 10% of the contract value - Remote working and various stakeholder locations. - Regular travel required to NHSD London offices. Work Location - Remote working and various stakeholder locations. - Regular travel required to NHSD London offices. Security Clearance BPSS Additional T&Cs Skills & Experience Expert knowledge of implementing change at CCG and STP level including a good understanding of NHS structures. Familiarity both with the UEC structures and the individuals. Understanding of the Digital Transformation agenda and national policy for Urgent and Emergency Care, specifically Integrated Urgent Care. Having extensive experience with NHS commissioning or procurement processes, stakeholder relations, and project management. Experience related to case management and patient transfer processes Demonstrable experience of working within a fast-paced environment, conducting stakeholder management activities while reconciling conflicting information; excellent written and verbal communications skills, experience of producing reports for MDT audiences. Excellent planning skills and ability to work with conflicting priorities. Nice to Haves No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with NHSD and other stakeholders and at all levels of seniority Use Agile approach for delivery rooted on collaboration and transparency Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £850 out of scope