Housing Webpages User Experience Research, Testing and Design

Tender description

Who Speclialist Work With The consultant will work in partnership with our project team comprised of: • Project manager • Product owner – website • Content editor • Communications Officer • Graphic designer • Web officer • Housing managers What Specialists Work On There are currently approximately 30 housing related pages on the website. We're looking for an excellent UX agency to: • carry out research and testing covering this information and online forms • identify the UX issues • find the best solutions and test them. Solutions will be integrated into new content for housing webpages. The UX research and testing work will need to identify issues with: • current website pages and typical user journeys • content and information architecture elements • forms and form elements • UI choices on mobile devices • graphics and images. Where the Work Takes Place London Borough of Lewisham Civic Suite 1 Catford Road SE6 4 RU London Some of the work can be done remotely (web development + design) Early Market Engagement • We have completed general UX testing for the main website. • We have conducted a broad web content review focused on user needs. This work stream analyses website traffic. • A new website for Lewisham Council is being launched in January 2019 with a new look and feel. • We can help – to a limited degree – with recruitment of test users via the council e-newsletter, and directly from the housing services. • We are conducting workshops with stakeholders in the housing service to identify service needs and priorities for Housing Webpages. Working Arrangements At least 2 days per week in Lewisham borough / council offices for user testing and meetings. Work Location London Borough of Lewisham Civic Suite 1 Catford Road SE6 4 RU London Some of the work can be done remotely (web development + design) Security Clearance Additional T&Cs Skills & Experience Be a market leader in UX research and testing Have very good expertise in digital design and digital strategy Have excellent knowledge and experience in interaction design and prototyping Have excellent skills and experience in web design and development Nice to Haves Have experience of working for public sector (local government) No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation Share knowledge and experience Be transparent and collaborative Take responsibility for their work Challenge the status quo and existing assumption Consider both present and future requirements Assessment Method Evaluation Weighting Technical competence 30% Cultural fit 10% Price 60% Questions from Suppliers Budget range