Company health services

Tender description

Part of the Greater London Authority (GLA) family, Transport for London (TfL) is the integrated transport authority responsible for delivering the Mayor of London’s strategy and commitments on transport. It runs the day-to-day operation of the Capital’s public transport network and manages London’s main roads. TfL employs more than 30 000 people and is the licensing authority for more than 135 000 taxi and private hire drivers. The Occupational Health (OH) team provides a broad range of advice and services to manage health-related risks and support the business in meeting its legislative requirements. The team’s work supports the business in managing employees who have health-related issues, with the aim of enabling them to continue to engage in meaningful and productive work. The Occupational Health team provides the following services: — medical advisory, — physiotherapy, — mental health and wellbeing, and — drugs and alcohol assessment and treatment services. Clinical staff work closely with managers across the business and external consultants to ensure that staff members continue to meet regulatory compliance for operational roles and to help staff stay in meaningful work for return to work following a period of illness. OH also performs pre-employment medicals and periodic checks for staff in safety critical roles. The team also provides supporting services to the wider GLA family and the Taxi and Private Hire team. Following a review of how OH is supported, TfL is seeking a solution that will: — manage initial contacts and referrals, — provide electronic storage and smart retrieval of clinical records, — support appointments, workflows, outcomes and diary management, — monitor utilisation and performance providing routine reporting and ad hoc in-depth service evaluation, and — ensure that all data is processed and stored in accordance with relevant data protection legislation (including GDPR) and GMC guidelines.